JASMINE DIXON
Powder Springs,GA
Summary
Dynamic and results-driven Operations and Logistics Manager with over 8 years of experience in enhancing operational efficiency and driving excellence within large-scale distribution centers. Proven track record of leadership roles at industry giants including The FRONTdoor Collective, Walmart E-commerce, Delta Air Lines, and Amazon.com. Expert in streamlining processes and improving productivity through Lean Six Sigma methodologies. Adept at leading cross-functional teams to exceed customer service expectations and quality standards. Committed to fostering a culture of safety, innovation, and continuous improvement. Dedicated to driving organizational success through strategic planning and exceptional management practices.
Overview
8
8
years of professional experience
Work History
Logistics Manager
The FRONTdoor Collective
11.2021 - Current
- Established and managed all logistics operations, processes, and client launches in a startup environment
- Oversaw 10 delivery partners, enhancing operational efficiency and delivery success across multiple regions
- Led strategic partnerships with major online retailers, Fortune 500 companies, and subscription box services to deliver quicker and cheaper than USPS
- Created and managed regional KPIs: delivery success rate, non-dispatched volume, packages delivered, routes on road, receive and load scan percentages, and failed to RTS
- Designed a learning and development program for 3PL operations, reducing delivery driver onboarding time by 4 weeks
- Developed a specialized training program for a Fortune 500 client, achieving a 99% delivery success rate in 10 cities
- Created powerful reporting tools for tracking KPIs, improving decision-making and operational efficiency
- Standardized parcel center operating procedures, reducing sort defects by 5%
- Managed budget requirements for transportation and warehousing across 5 parcel centers ensuring positive gross margins for 3PL franchisee operations
- Led daily business reviews for the entire network, ensuring alignment and continuous improvement across all operations
- Maintained client relationships and ensured timely delivery from middle-mile carriers to 3PL franchisees.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Area Manager
Walmart E-commerce
12.2020 - 11.2021
- Directed daily operations in a 1.2 million sq ft distribution center, managing the processing of 80,000 packages per shift
- Managed outbound flow, ensuring the seamless movement of goods to meet daily processing and shipping targets
- Led a team of 200+ hourly associates and leads, overseeing performance management, engagement, coaching, safety, and OSHA compliance
- Conducted Gemba walks to monitor processes, engage with associates, and identify improvement areas
- Tracked key performance indicators (KPIs) including pack, sort, pick, induct, defects per million opportunities (DPMO), and safety metrics
- Used Root Cause Analysis to identify and fix inventory defects, saving $54,000 annually
- Corrected virtual dimension errors, reducing misplaced inventory, and improving efficiency
- Launched Associate Incentive Program, boosting engagement and retention with performance-based rewards for Walmart-branded gear.
- Implemented cost-saving measures that resulted in significant financial savings for company without sacrificing quality or service.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
Logistics Manager
Delta Air Lines
11.2019 - 12.2020
- Led a team of 50 supply attendants and 4 lead supply attendants in the efficient storage, picking, and delivery of customer parts both internally and for external shipment
- Handled escalations and coordinated with other departments to resolve issues impacting the delivery and availability of parts, ensuring prompt resolution and minimal disruption
- Directed strategic operations planning and resource forecasting to optimize staffing and meet operational demands efficiently
- Mentored team members, fostering professional development and enhancing skills critical for operational excellence and career advancement
- Established and monitored key performance indicators (KPIs) to ensure customer expectations were met with high accuracy and quality standards
- Spearheaded a mentorship program focusing on professional development, culminating in the promotion of a lead team member to a management role, enhancing leadership capacity and team morale
- Took decisive leadership in reviving and completing a pivotal inventory cleanup project, ensuring inventory accuracy and operational efficiency.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
Logistics Manager II
Amazon.com
11.2018 - 11.2019
- Managed the induction, sorting, and staging of middle-mile packages, ensuring the timely delivery of over 70,000 customer orders
- Supervised a team of 100+ associates, driving performance improvements through targeted coaching, feedback, and recognition programs
- Developed daily staffing plans based on incoming volume forecasts to optimize workforce allocation and ensure efficient package sortation
- Coordinated resource planning, facilitated operational meetings, and liaised with suppliers to maintain seamless operations
- Implemented a break scheduling system that enhanced operational efficiency and minimized idle time
- Utilized problem-solving methodologies to address operational challenges, ensuring adherence to quality and safety standards
- Led the implementation of the 5S methodology, reducing under-the-roof (UTR) time by 15% for 3PL drivers
- Enhanced inventory accuracy and order fulfillment by improving picklist compliance, resulting in a 32% increase in accuracy.
Operations Manager II
Amazon.com
04.2018 - 11.2018
- Launched the first Amazon robotics location as the Outbound Pack and Quality Manager, achieving the lowest quality defects in the network through rigorous training, compliance, and real-time quality monitoring
- Established and optimized outbound pack and pick departments, significantly improving productivity and operational accuracy in the new facility
- Directed daily outbound operations planning and resource forecasting to meet business demands and budget
- Led a team of 30+ hourly associates, processing over 50,000 outbound and vendor return (reverse logistics) orders
- Executed a DMAIC (Define, Measure, Analyze, Improve, Control) project to streamline the reverse logistics process, reducing labor costs by 30% and saving $190,000 annually.
Operations Manager I
Amazon.com
04.2016 - 04.2018
- Oversaw the processing of over 100,000 orders daily in a high-volume distribution center, aligning workforce planning with customer demands to achieve and exceed operational targets
- Supervised a team of 90+ hourly associates, fostering a culture of continuous improvement, performance monitoring, and recognition of achievements
- Led an automation project to eliminate bottlenecks in the induct process, resulting in a 16% increase in induct UPH, a 14% increase in rebin UPH, and a 43% increase in pack UPH
- Launched a pop-up fulfillment center in the Dallas market to manage excess peak volume and mitigate risk, ensuring seamless operations during peak season.
Education
MS Information Technology -
Kennesaw State University
Kennesaw, GA05.2026
BBA Computer Information Systems -
Georgia State University
Atlanta, GA01.2015
Skills
- Warehouse Management Systems (WMS)
- Data Analytics and Reporting
- Project Management
- Lean Six Sigma Methodologies
- IT Security Basics
- Microsoft Office Suite, especially Excel
- Quality Control Standards Implementation
- Leadership and Team Management
- Strategic Planning
- Problem Solving
- Adaptability
- Effective Communication
State
GA
City
Powder Springs
Timeline
Logistics Manager
The FRONTdoor Collective
11.2021 - Current
Area Manager
Walmart E-commerce
12.2020 - 11.2021
Logistics Manager
Delta Air Lines
11.2019 - 12.2020
Logistics Manager II
Amazon.com
11.2018 - 11.2019
Operations Manager II
Amazon.com
04.2018 - 11.2018
Operations Manager I
Amazon.com
04.2016 - 04.2018
MS Information Technology -
Kennesaw State University
BBA Computer Information Systems -
Georgia State University
Similar Profiles
Wil HayesWil Hayes
Software Engineer L5 Technical Lead at FrontdoorSoftware Engineer L5 Technical Lead at Frontdoor
Rasheeda Macon, MBA, SHRM-CPRasheeda Macon, MBA, SHRM-CP
Director- Diversity and Inclusion at Frontdoor, IncDirector- Diversity and Inclusion at Frontdoor, Inc
Vanessa Lopez GonzalezVanessa Lopez Gonzalez
Appliance Purchasing Bilingual Representative at American Home Shield/Frontdoor Inc.Appliance Purchasing Bilingual Representative at American Home Shield/Frontdoor Inc.