Jasmine Doe
Houston,TX
Summary
Energetic and versatile professional with over 5 years of experience spanning logistics/warehouse operations, customer service, and retail sales. Proven track record of managing high-volume inventory, optimizing warehouse workflows, and driving sales growth through exceptional customer relations and upselling. Recognized for strong multitasking abilities, mechanical aptitude, and a dependable work ethic in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Inbound Stower & Pack Associate
Amazon Fulfillment
Charlotte, NC
10.2024 - 01.2026
- Unpacked, sorted, and organized incoming inventory into designated cubbies by size, ensuring maximum space utilization and seamless retrieval for pickers.
- Cross-trained in the packing department, efficiently preparing, boxing, and taping customer orders to meet strict daily shipping deadlines.
- Maintained high accuracy and quality standards to ensure proper workflow down the conveyor system.
Customer Service Representative
Firestone Automotive Care
Huntersville, NC
03.2024 - 09.2024
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
- Processed transactions accurately, ensuring adherence to company policies.
- Assisted in promoting knowledge sharing and collaboration.
- Managed scheduling of appointments, optimizing workflow for service delivery.
- Upselling Services / Automotive parts
- Booking and scheduling appointments
- Answering calls
Amazon Fulfillment Associate
Amazon
Charlotte, NC
09.2020 - 06.2022
- Processed high volumes of inbound and outbound freight, safely transferring materials from conveyors to designated sorting zones.
- Built, wrapped, and organized heavy pallets containing multi-box shipments for distribution.
- Utilized warehouse management software (WMS) to receive inventory and scan items accurately into the tracking system.
Sales Associate / Key Holder
Edge
Concord, NC
07.2018 - 02.2019
- Provided high-quality customer service, greeting guests, assessing their needs, and guiding them through purchases.
- Operated the POS system efficiently to manage cash, card, and return transactions.
- Maintained visual merchandising standards by organizing floor displays, sizing apparel, and styling display mannequins with new shipments.
- Promoted to a Key Holder role based on reliability and strong performance.
Sales Associate
Agenda
Concord, NC
10.2017 - 07.2018
- Engaged with customers daily, utilizing consultative sales techniques to recommend apparel while maintaining an honest, customer-first approach.
- Kept the sales floor immaculate, organized, and properly swept to ensure an optimal shopping environment.
- Consistently worked the closing shift, ensuring proper store securement and prepping inventory displays for the next business day.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC02.2017
Skills
- Office & Productivity Software: Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Gmail)
- Warehouse & Inventory Systems: Warehouse Management Systems (WMS), RF Handheld Scanners, Inventory Tracking Software
- Point of Sale (POS) Systems: Cash Register Operations, Payment Processing, Digital Invoicing, Return/Exchange Management
- Digital Media: Content Creation, Digital Photo/Video Editing, Social Media Platforms
- Core Technical Capabilities: High-speed data entry, basic computer troubleshooting, operating Windows and Mac OS, multi-line phone system routing
Timeline
Inbound Stower & Pack Associate
Amazon Fulfillment
10.2024 - 01.2026
Customer Service Representative
Firestone Automotive Care
03.2024 - 09.2024
Amazon Fulfillment Associate
Amazon
09.2020 - 06.2022
Sales Associate / Key Holder
Edge
07.2018 - 02.2019
Sales Associate
Agenda
10.2017 - 07.2018
High School Diploma -
Mallard Creek High School