Summary
Overview
Work History
Education
Skills
Certification
Salaryrequirements
Timeline
BusinessAnalyst
Jasmine Doria

Jasmine Doria

Jacksonville,Illinois

Summary

Motivated, organized, detailed, with outstanding customer service skills. Efficient, fast paced learner, proficient in computer skills and data entry. Punctual in any required tasks or obligations. Dependable, responsible, punctual in time management, and conflict resolution. Team player with a positive attitude. AA in Paralegal Studies, and a BS in Paralegal Studies with a Minor in Psychology.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

DOLLAR GENERAL
  • Open and closed daily depending on the week
  • Trained new employees
  • Take inventory and stock
  • Cash out all registers at end of shift
  • Count all money brought in that day
  • Make nightly deposits
  • Create and maintain strong customer relationships
  • Customer resolution if there was ever a dissatisfied customer

Machine Operator

Reynolds Consumer Products Inc.
05.2024 - Current
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Operated and controlled Line on module to produce product.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Observed indicators to determine factors such as quality and quantity.

Server

Cracker Barrel
09.2022 - 03.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Packer Associate

Reynolds Consumer Products
02.2022 - 04.2022
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Loaded merchandise into specific packages most suited for product dimensions.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Secured items for storage or shipment.
  • Sealed containers and packages with glue, tape or other materials.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Sorted and stacked finished items.
  • Loaded items onto conveyor belts and pallets.
  • Utilized adhesive labels and other materials to package items.
  • Labeled containers, container tags or products.
  • Operated shrink wrap, banding and other wrapping machines.
  • Loaded and unloaded items from production line.
  • Assembled boxes, cartons and containers to package items.

Guest Ready Team Supervisor

THOUSAND HILLS GOLF RESORT
04.2021 - 01.2022
  • Use Streamline and Breezeway to make assignments for my team members and myself
  • Assign the units to my team members as well as myself
  • I oversee the dispatch phone and I oversee the entire GRT while I am also out in the field
  • I answer all questions my team members have while inspecting units myself
  • I assign more units to my team members if need be while I am inspecting units
  • I inspect units after housekeepers have cleaned the unit
  • Clean units that are vacant/dirty and prepare for next guest
  • Keep in contact with multiple people throughout the day
  • Put in tasks and maintenance issues for Cleaners
  • I grade the clean on the unit in Breezeway
  • I am also in charge of Quality Assurance inspections
  • Nightly report at the end of the day as well as preparing assignments for the following day

Administrative Assistant

BRANSON WEST MARINE & POWERSPORTS
12.2020 - 03.2021
  • Filing, filling, and scanning documents
  • Taking phone calls & sending the call to either the salesperson, manager, or parts
  • Customer Service, helping the customer get to where they needed to be
  • Sending emails for the managers and owners
  • Proficient with TCS system, Yamaha, Kawasaki, and Suzuki warranty registration
  • Inputting Notice of Sale in the Missouri DOR system
  • Inputting new boats, wave runners, and side by sides in the TCS system
  • Made bank deposits, as well as ran other errands
  • Proficient in fixing Title issues and resolving Title issues
  • Staying in contact with customers regarding title issues/customer service
  • Tracking how many leads every salesperson had every day
  • Helped the sales reps when they had questions

Receptionist/Title Clerk

JZ’s AUTO SALES
11.2018 - 12.2018
  • Conducting sales
  • Filing and filling out paperwork
  • Taking phone calls
  • Create and maintain strong business/customer relationships
  • Customer service, helping the customer with what car they were interested in
  • Filling out all proper paperwork for cars sold
  • Open and Closed Monday through Friday

Front Desk

WILDWOOD INDOOR MINI GOLF
04.2018 - 10.2018
  • Opening, preparing register for the day
  • Assist customers with their purchase as well as coupons
  • Complete paperwork at the end of my shift
  • Create and maintain strong customer relationships
  • Making cash deposits at the end of my shift
  • Track and stock inventory
  • Customer Service when the customer was in need

Cashier/Gas Clerk

MURPHY USA
08.2016 - 06.2017
  • Handling all customer transactions
  • Running cash register
  • Taking inventory
  • Closing out register, making nightly deposits, and closing
  • Create and maintain strong customer relationships
  • Provide excellent customer service

Education

Bachelor of Science - Paralegal Studies with a minor in Psychology

Liberty University School of Law
Lynchburg, Virginia
08.2021

Associate of Arts - Paralegal Studies

Liberty University School of Law
Lynchburg, Virginia
05.2020

High School Diploma - undefined

Harlem High School
Machesney Park, Illinois
05.2008

Skills

  • Sales monitoring
  • Performance reviewing
  • Coaching and mentoring
  • Strategic planning
  • Employee supervision
  • Customer rapport
  • Verbal and written communication
  • Scheduling and planning
  • Employee performance evaluation
  • Policy enforcement
  • Team motivation
  • Team building
  • Goal setting
  • Strategic thinking
  • Closing oversight
  • Multitasking and organization
  • Decision-making
  • New hire training
  • Computer skills

Certification

Notary Public, Missouri, Stone, Commission Certificate

Salaryrequirements

Negotiable

Timeline

Machine Operator

Reynolds Consumer Products Inc.
05.2024 - Current

Server

Cracker Barrel
09.2022 - 03.2023

Packer Associate

Reynolds Consumer Products
02.2022 - 04.2022

Guest Ready Team Supervisor

THOUSAND HILLS GOLF RESORT
04.2021 - 01.2022

Administrative Assistant

BRANSON WEST MARINE & POWERSPORTS
12.2020 - 03.2021

Receptionist/Title Clerk

JZ’s AUTO SALES
11.2018 - 12.2018

Front Desk

WILDWOOD INDOOR MINI GOLF
04.2018 - 10.2018

Cashier/Gas Clerk

MURPHY USA
08.2016 - 06.2017

Assistant Manager

DOLLAR GENERAL

Bachelor of Science - Paralegal Studies with a minor in Psychology

Liberty University School of Law

Associate of Arts - Paralegal Studies

Liberty University School of Law

High School Diploma - undefined

Harlem High School

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Jasmine Doria