Jasmine Dorsey
Redford,MI
Summary
Experienced customer service and administrative expert knowledgeable about documentation requirements, research strategies, and payment management. Offering excellent planning and problem-solving skills built over many years in related roles.
Overview
13
13
years of professional experience
Work History
Driver
Lyft And Uber
Redford, MI
03.2023 - Current
- Adhered to company policies and procedures related to safety and security standards.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained delivery schedules without compromising safety.
Server
Olive Garden
Livonia, MI
02.2019 - 04.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Customer Service Representative
Minacs
Southfield, MI
02.2018 - 08.2021
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Nursing Unit Clerk
University of Michigan
Ann Arbor, MI
10.2018 - 01.2019
- Performed receptionist duties including greeting visitors, answering phones, responding to emails and directing incoming calls.
- Tracked patient progress through EMR system ensuring accuracy of data entered into system.
- Managed the daily operations of the unit including staffing schedules, room assignments, admissions and discharges and transfers.
- Compiled reports on unit activity based on collected data such as number of discharges or admissions per day or week.
- Acted as liaison between nursing staff and other departments within the hospital when needed.
- Answered telephone inquiries from patients, physicians, and other healthcare staff.
Technical Support Agent
Apple
Southfield, MI
11.2015 - 12.2017
- Provided guidance on software installation techniques as well as basic computer operations.
- Installed, configured, tested, maintained and troubleshot systems and applications.
- Managed multiple customer requests simultaneously while maintaining a high level of customer service.
- Diagnosed complex technical problems related to computer networks, systems and applications.
Server
Ihop
Livonia, MI
01.2012 - 10.2015
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Garden City High School
Garden City, MI06-2023
Associate of Science -
Wayne County Community College District
Detroit, MI02-2022
Skills
- Customer Service Management
- Data Entry
- Inbound and Outbound Calling
- Telephone Etiquette
- Customer Engagement
- Customer services
- Training and mentoring
- Multitasking
- Proficient in Microsoft Office
- Accurate data entry
References
References available upon request.
Timeline
Driver
Lyft And Uber
03.2023 - Current
Server
Olive Garden
02.2019 - 04.2024
Nursing Unit Clerk
University of Michigan
10.2018 - 01.2019
Customer Service Representative
Minacs
02.2018 - 08.2021
Technical Support Agent
Apple
11.2015 - 12.2017
Server
Ihop
01.2012 - 10.2015
High School Diploma -
Garden City High School
Associate of Science -
Wayne County Community College District