Roddrecus Dowdell
Houston,TX
Summary
Skilled and detail-oriented healthcare office administrator with extensive experience in patient relations, scheduling, front/back office, and administrative operations. Seeking advancement into a role where I can utilize my expertise to contribute to organizational growth and excellence in healthcare delivery.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler /Medical Office Support Specialist
HCA / Houston Brain & Spine Neurosurgery
03.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Patient registration, Coordinate referrals & clearances
Senior Coordinator /Surgery Scheduler
Baylor College Of Medicine
01.2022 - 03.2023
- Managed physician calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Assists administrative staff with physician credentialing & licensure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for procedures.
Patient Business Representative Lead /Revenue Cycle Specialist
Texas Oncology
10.2018 - 11.2021
- Facilitated prompt resolution of billing disputes, ensuring patient satisfaction and loyalty.
- Reduced billing errors by maintaining accurate and up-to-date patient records.
- Trained new staff members on office procedures, policies, and software systems, contributing to a cohesive work environment.
- Provided compassionate support to patients experiencing financial hardship by setting up payment plans or directing them to available assistance programs.
- Pre auth/referral coordination. Shadow Revenue Cycle Manager while assigned tasks in collections/billing.
- Collaborated closely with the office manager in reviewing monthly reports, identifying areas for improvement in operational efficiency.
Senior Patient Access Representative
UT Health Physicians Richmond Bone & Joint
05.2017 - 09.2018
- Schedule in office / outpatient procedures.
- Assisted patients in understanding their financial responsibilities, and collecting office/surgery fees.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Maintained up-to-date knowledge of changing industry regulations ensuring compliance at all times.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
Patient Business Specialist
MD Anderson Cancer Center
09.2014 - 10.2016
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Facilitated prompt resolution of billing disputes, ensuring patient satisfaction.
- Developed positive relationships with insurance representatives to facilitate accurate claim processing and payment resolution.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff members on office procedures, policies, and software systems.
Patient Service Coordinator
MD Anderson Cancer Center
09.2010 - 08.2014
- Medical Transcribing, patient call light operations, multi line phone operation, patient records maintenance.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
Education
High School Diploma -
Evan E. Worthing High School
HoustonSkills
- Schedule coordination
- Customer service
- Patient relations
- Office administration
- Office workflow support
- EHR systems expertise
Timeline
Surgery Scheduler /Medical Office Support Specialist
HCA / Houston Brain & Spine Neurosurgery
03.2023 - Current
Senior Coordinator /Surgery Scheduler
Baylor College Of Medicine
01.2022 - 03.2023
Patient Business Representative Lead /Revenue Cycle Specialist
Texas Oncology
10.2018 - 11.2021
Senior Patient Access Representative
UT Health Physicians Richmond Bone & Joint
05.2017 - 09.2018
Patient Business Specialist
MD Anderson Cancer Center
09.2014 - 10.2016
Patient Service Coordinator
MD Anderson Cancer Center
09.2010 - 08.2014
High School Diploma -
Evan E. Worthing High School
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