Jasmine Dupree
Concord,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VF Corp, Appleton WI
08.2023 - 01.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Administrator
Insight Business Solutions
02.2023 - 12.2023
- Answered customer questions and resolved customer issues efficiently.
- Regularly updated customer service database to reflect new information, including address changes and contact details.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
Package Handler
FedEx
09.2022 - 01.2023
- Assembled, lines and pads cartons, crates and containers manually to prepare them for shipment
- Handled fragile items and hazardous materials in a safe manner according to company and government rules and regulations
- Placed containers on proper conveyor belts, in chutes to go to the loading dock
- Loaded boxes, cartons and other packages onto trucks for delivery
- Successfully prepared and sorted all packages for deliveries
- All while Working with a team to process all packages by the end of the shift.
Technical Support Representative
ASM Research
10.2021 - 08.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Customer Service Sales Representative
Alpha Connect
04.2021 - 06.2021
- Educated customers on company products and offerings
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Recorded notes and kept accurate work-logs
- Ensure data entry accuracy including pricing, product codes, case counts and dates on stock transfers and customer orders.
Administration Assistant
ParOne Financial
10.2017 - 06.2019
- Organized and maintained files, including electronic records.
- Coordinated meetings and travel arrangements for employees.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Updated contact lists regularly with current information.
- Processed financial documents, contracts, expense reports and invoices.
Primary Care Coordinator
Woundtech
03.2018 - 09.2018
- Assisted with the coordination of inpatient and outpatient medical services.
- Monitored patient care plans to ensure compliance with established standards and protocols.
- Maintained accurate patient records, including medical histories, test results, treatments and progress notes.
- Provided support to physicians by scheduling appointments, arranging laboratory tests and organizing referrals.
- Managed billing procedures for health services rendered by providers within the facility.
- Served as a liaison between patients, physicians, hospitals, insurance companies and other involved parties.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
Education
Druid Hills High School
Atlanta, GASkills
- Customer Service Excellence
- Proficient in SalesForce, MS Office
- Troubleshooting
- Technical Support
- Workflow Optimization
- Database Management
- HIPAA Compliance
- Critical Thinking
- Merchandise Orders and Exchanges
- Patient Assessments
- Medical terminology knowledge
- CRM software proficiency
Timeline
Customer Service Representative
VF Corp, Appleton WI
08.2023 - 01.2024
Customer Service Administrator
Insight Business Solutions
02.2023 - 12.2023
Package Handler
FedEx
09.2022 - 01.2023
Technical Support Representative
ASM Research
10.2021 - 08.2022
Customer Service Sales Representative
Alpha Connect
04.2021 - 06.2021
Primary Care Coordinator
Woundtech
03.2018 - 09.2018
Administration Assistant
ParOne Financial
10.2017 - 06.2019
Druid Hills High School
Similar Profiles
Jonathan HansenJonathan Hansen
Associate Manager - Field Services at TDS Telecom-Appleton, WIAssociate Manager - Field Services at TDS Telecom-Appleton, WI
MASON FRANKMASON FRANK
Basement Repair Crew Member/Driver at Everdry Waterproofing-Appleton, WIBasement Repair Crew Member/Driver at Everdry Waterproofing-Appleton, WI
Madelyn EckesMadelyn Eckes
Pizza Maker/Restaurant Hostess at Glass Nickel Pizza Co. -Appleton WIPizza Maker/Restaurant Hostess at Glass Nickel Pizza Co. -Appleton WI