Jasmine Duran
Idaho Springs,CO
Summary
Results-oriented professional with over 8 years of experience in customer service and operations management. Known for adaptability, professionalism, and time management skills, contributing significantly to improved workflow and enhanced customer experiences.
Overview
13
13
years of professional experience
Work History
Drive up and Go Supervisor
Safeway
02.2021 - Current
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Led initiatives to enhance customer service experience, resulting in positive feedback from clientele.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented process improvements that enhanced inventory management and reduced waste.
- Conducted regular training sessions to develop employee skills and promote best practices.
Head Clerk
Safeway
11.2017 - 02.2021
- Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Conducted regular audits of cash registers to identify discrepancies and implement corrective actions.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Bookkeeper
Safeway
11.2017 - 01.2021
- Managed daily financial transactions and reconciled accounts to ensure accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Facilitated better cash management, closely monitored cash flow statements.
- Handled day-to-day accounting processes to drive financial accuracy.
Pharmacy Technician
Safeway
10.2015 - 11.2017
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication preparation and labeling to maintain compliance with regulations.
- Managed inventory of medications, ensuring proper stock levels and minimizing waste.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Floral Clerk
King Soopers
02.2013 - 08.2014
- Provided exceptional customer service, assisting customers with floral selections and arrangements.
- Maintained inventory levels of fresh flowers and supplies, ensuring product availability.
- Created visually appealing displays to enhance product visibility and attract customer interest.
- Processed incoming shipments efficiently, inspecting quality and freshness of floral products.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
Education
High School Diploma -
Conifer High School
ConiferSkills
- Customer service
- Multitasking Abilities
- Computer skills
- Effective communication
- Adaptability and flexibility
- Professionalism
- Goal oriented
- Self motivation
- Task prioritization
- Time management abilities
- Professional demeanor
- Operations management
Timeline
Drive up and Go Supervisor
Safeway
02.2021 - Current
Head Clerk
Safeway
11.2017 - 02.2021
Bookkeeper
Safeway
11.2017 - 01.2021
Pharmacy Technician
Safeway
10.2015 - 11.2017
Floral Clerk
King Soopers
02.2013 - 08.2014
High School Diploma -
Conifer High School