Jasmine Durr
Erie,PA
Summary
An opportunity as an Operations Support Associate which will utilize my customer service and business experience.
The strength of my background includes customer service, organizational leadership, and strong attention to detail. With a record of career success in working with the public, I am well positioned to offer my experience as a Customer Service Consultant. My current expertise includes performing all customer relations functions in a professional, courteous, and helpful manner. Throughout my career, I have been recognized for my ability to meet and exceed competitive goals and to serve as a successful leader in a customer service environment. At this juncture in my career, I am seeking a Consultant position that will benefit from my hands-on business and customer service skills. Please consider the following qualifications I bring to the table: Excellent credentials including a Business Degree with a focus in Fashion Merchandising. Solid communication skills include in-depth collaboration with management peers, accurate assessment of customer needs and goals. Outstanding customer service skill in making decisions regarding the most effective way to respond to customers’ needs. Highly regarded for ethical business practices, motivational leadership style, and personal commitment to excellence. Based on the breadth of my background and my proven ability to succeed in a competitive business environment, I am confident that I will make a positive contribution as a member of your organization. Please contact me to arrange a meeting so that we may discuss your organization's needs in detail. Thank you for your time and consideration. Jasmine Durr
Overview
13
13
years of professional experience
Work History
Customer Service Team Lead
Target
Pittsburgh, PA
03.2023 - Current
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding the team accountable to working in a safe manner to benefit themselves and others.
- Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions, and price change.
- Enable a consistent experience for our guests by ensuring the product is zoned, in stock, available, accurately priced, and signed on the sales floor.
- Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for select GM areas of the store.
- Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready.
- Create a scheduling plan in partnership with your ETL, based off of monthly and weekly business workload, and guest traffic.
- Expect and enable team members to stay up-to-date on relevant trends and products.
- Evaluate and recommend candidates for open positions, and develop a guest-centric team. Lead team onboarding and learning, and close knowledge gaps through training and experiences.
- Establish clear goals and expectations, and hold team members accountable to those expectations.
- Lead and coach the team to ensure accuracy and efficiency in all GM processes.
- Work a schedule that aligns with guest and business needs (this includes early morning, evening, overnight shifts, and weekends).
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
Customer Service Representative
Erie Insurance
Erie, PA
09.2017 - 01.2021
- Resolved customer inquiries and complaints via written and by telephonic communication in a timely and accurate manner
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meets all production, quality, and adherence standards.
- Attends all required training classes
- Maintain accurate records, including timekeeping records. Use of Microsoft Office: Word, Excel, PowerPoint, Outlook, SharePoint, Skype to communicate with other departments and clients.
- Communicated with other departments through the use of preparing and typing letters, reports, tabulated data, and memorandums.
Customer Service Representative
HIGHMARK
Erie, PA
05.2015 - 01.2017
- Resolves customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meets all production, quality, and adherence standards
- Attends all required training classes
- Maintain accurate records, including timekeeping records.
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meets all production, quality, and adherence standards.
- Attends all required training classes
- Maintain accurate records, including timekeeping records. Use of Microsoft Office: Word, Excel, PowerPoint, Outlook, SharePoint, Skype to communicate with other departments and clients.
- Communicated with other departments through the use of preparing and typing letters, reports, tabulated data, and memorandums.
Store Manager
LIDS
Erie, PA
11.2014 - 01.2015
- Assist in monitoring and controlling profitability objectives of store set forth in company budgets and forecasts
- Follows compliance with established company policies, procedures and guidelines including safekeeping of inventory, funds, and property
- Greeting customers in a professional manner
- Drive sales by delivering exceptional customer service, interacting with customers through effectively assisting in solving problems and providing a professional atmosphere
- Drive and exceed sales goals by executing LIDS’S sales initiatives
- Managed a team of 10 to 20 sales associates in the sales process of all merchandise, tracked improvement of sales, coached and developed in areas of opportunity with exceeding sales objectives for monthly, quarterly, and yearly results
- Complied with all human resource process with hiring, interviewing, and disciplinary action.
Assistant Manager
LIDS
Erie, PA
11.2011 - 01.2013
- Assist in monitoring and controlling profitability objectives of store set forth in company budgets and forecasts
- Follows compliance with established company policies, procedures and guidelines including safekeeping of inventory, funds, and property
- Greeting customers in a professional manner
- Drive sales by delivering exceptional customer service, interacting with customers through effectively assisting in solving problems and providing a professional atmosphere
- Drive and exceed sales goals by executing LIDS’S sales initiatives
- Managed a team of 10 to 20 sales associates in the sales process of all merchandise, tracked improvement of sales, coached and developed in areas of opportunity with exceeding sales objectives for monthly, quarterly, and yearly results
- Complied with all human resource process with hiring, interviewing, and disciplinary action.
Education
Bachelor of Science - Fashion Merchandising
Indiana University of Pennsylvania
Skills
- Customer service
- Organizational leadership
- Attention to detail
- Solid communication skills
- Collaboration with management peers
- Assessment of customer needs and goals
- Outstanding customer service skills
- Ethical business practices
- Motivational leadership style
- Personal commitment to excellence
- Computer skills using Microsoft Office: Word, Outlook, PowerPoint, and Excel
- Typing, copying, and faxing
- Responding to phone requests and face-to-face communication
- Customer Satisfaction
- Customer Relations
- Receiving support
- Team Management
- Policy Enforcement
- Customer service excellence
- Client Engagement
- Telephone Etiquette
- Professional telephone demeanor
- Customer Service
- Quality Control
Timeline
Customer Service Team Lead
Target
03.2023 - Current
Customer Service Representative
Erie Insurance
09.2017 - 01.2021
Customer Service Representative
HIGHMARK
05.2015 - 01.2017
Store Manager
LIDS
11.2014 - 01.2015
Assistant Manager
LIDS
11.2011 - 01.2013
Bachelor of Science - Fashion Merchandising
Indiana University of Pennsylvania