Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Durrett

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Salesforce Solutions Engineer

Keller Postman
04.2023 - Current
  • Analyze proposed technical solutions based on stakeholder requirements for 5+ major projects.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Supervised deployments and provided troubleshooting and user support.
  • Conducted research to evaluate systems design and process efficiency.
  • Lead team of 10 Salesforce Administrators and Developers.

Sr. Consultant

AkaCRM, A Division Of SIG
2022 - 2023
  • Analyzed problematic areas to provide recommendations and solutions.
  • Team lead on 10+ projects implementing Salesforce for various industries.
  • Resourced as the Salesforce Architect SME on 20+ projects.
  • Developed custom solutions based on clients' strict requirements.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Determined areas for improvement and implemented processes to alleviate problems.

CRM Manager & Sales/Marketing Analyst

WeldFit
2019 - 2022
  • Reported performance and ROI of campaign media.
  • Gathered, organized and analyzed data, resolved discrepancies and modeled information.
  • Analyzed third-party data and investigated new growth opportunities.
  • Collaborated with sales executives to determine sales areas that could be improved.
  • Gathered and assessed data to promote insight into customer buying habits.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.

Education

Bachelor of Arts - History, English, Communication Studies

Texas Tech University
2013

Skills

  • Salesforce Expertise
  • Business Process Improvement
  • Data analysis
  • Product knowledge
  • Business acumen
  • Strategic planning
  • Requirements gathering
  • Process improvement
  • Adaptability
  • Time management
  • Design Thinking

Certification

  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Education Cloud Consultant
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Administrator
  • Certified Digital Marketing Professional

Timeline

Salesforce Solutions Engineer

Keller Postman
04.2023 - Current

Sr. Consultant

AkaCRM, A Division Of SIG
2022 - 2023

CRM Manager & Sales/Marketing Analyst

WeldFit
2019 - 2022

Bachelor of Arts - History, English, Communication Studies

Texas Tech University

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Jasmine Durrett