Jasmine Eaton
Virginia Beach,VA
Summary
Positive, upbeat worker brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Officer Recruit/ Youth Services Unit
Virginia Beach Police Department
Virginia Beach, VA
01.2024 - Current
- Observed routine safety practices when handling firearms and other dangerous weapons.
- Established rapport with juveniles in order to provide guidance on how best to avoid involvement in criminal activities.
- Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Helped sworn and civilian personnel with essential non-emergency tasks.
- Assisted police officers with non-emergency calls and general community relations.
- Assisted sworn officers in field with traffic control.
Part Time Brand Ambassador/Kids Club Associate
Crunch Fitness
Virginia Beach, VA
05.2023 - 08.2024
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Advertised current promotions to increase enrollment using various social media platforms.
- Greeted customers, answered general questions and directed to appropriate locations.
Teacher's Assistant
Virginia Beach City Public Schools
Virginia Beach, VA
08.2022 - 01.2024
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Laminated teaching materials to increase durability under repeated use.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Intake Coordinator
Clear Choice Dental Implant Center
Norfolk, VA
05.2022 - 08.2022
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports.
- Updated group medical records and technical library to promote smooth office operations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Answered phone calls to provide assistance, information and medical personnel access.
Licensed Insurance Sales Agent
Prosper Insurance Agency
Virginia Beach, VA
08.2021 - 05.2022
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Offered policy guidance and management to promote asset protection.
- Cultivated positive relationships with homeowners to promote continued business.
- Exceeded company sales goals for new policies.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Part Time Admissions Counselor
Wave Leadership College
Virginia Beach, VA
06.2021 - 08.2021
- Documented, maintained and tracked prospective student applications.
- Recruited and found potential students for academic programs.
- Supported students with filling out college application forms.
- Advised students on course selection, pathways and career options.
Insurance Sales Agent
Brian Bartko State Farm
Virginia Beach, VA
02.2021 - 08.2021
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Insurance Customer Service Representative
GEICO
Virginia Beach, VA
11.2020 - 02.2021
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Navigated computer system to look up customer information and update policies.
Patient Care Coordinator
LWSS Family Dentistry
Chesapeake, Virginia
08.2011 - 11.2020
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Staff Member & Coffee Shop Manager
Wave Church
Virginia Beach, VA
10.2018 - 02.2020
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Motivated employees to share ideas and feedback.
- Identified material and merchandise to be ordered and selected vendors best suited to meet purchase requirements.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Jolly Roasters
Virginia Beach, VA
05.2018 - 08.2018
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Associate of Arts - Ministerial Leadership
Wave Leadership College
Virginia Beach, VA05.2017
Skills
- Working collaboratively
- Team management
- Customer service
- Data management
- Clerical support
- Appointment confirmation
- Inbound and Outbound Calling
- Operations oversight
- Leadership/communication skills
- Insurance sales strategy
- Client retention
- Client account management
- Insurance practices
- Call Center Operations
Certification
Basic Life Support Provider - CPR and AED Certified thru 01/2026
Timeline
Police Officer Recruit/ Youth Services Unit
Virginia Beach Police Department
01.2024 - Current
Part Time Brand Ambassador/Kids Club Associate
Crunch Fitness
05.2023 - 08.2024
Teacher's Assistant
Virginia Beach City Public Schools
08.2022 - 01.2024
Intake Coordinator
Clear Choice Dental Implant Center
05.2022 - 08.2022
Licensed Insurance Sales Agent
Prosper Insurance Agency
08.2021 - 05.2022
Part Time Admissions Counselor
Wave Leadership College
06.2021 - 08.2021
Insurance Sales Agent
Brian Bartko State Farm
02.2021 - 08.2021
Insurance Customer Service Representative
GEICO
11.2020 - 02.2021
Staff Member & Coffee Shop Manager
Wave Church
10.2018 - 02.2020
Barista
Jolly Roasters
05.2018 - 08.2018
Patient Care Coordinator
LWSS Family Dentistry
08.2011 - 11.2020
Associate of Arts - Ministerial Leadership
Wave Leadership College
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