Experienced Administrator with 10+ years of demonstrated success in accounting, customer support/engagement, medical and administrative operations, with a distinguished ability to offer quick problem-solving techniques and cross-functional collaboration. Skilled in effective communication, organizational strategies, timeline management, and customer retention.
Hi, I’m
Jasmine Edouard
Tavares,FL
Summary
Overview
18
years of professional experience
Work History
Aston Carter
Independent Contractor
10.2020 - Current
Job overview
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Experienced data analyst with strong interpersonal and communication skills. Manage and maintain working relationships, along with ability to resolve escalations.
Aston Carter
Research and Remediation Associate
10.2020 - 06.2022
Job overview
- Determined appropriate course of action needed to rectify account errors and identified customer retention opportunities
- Conducted verbal and written correspondence between executive teams, external departments, and customers to ensure complaints were escalated properly
- Resolved customer credit inquiries and disputes with credit bureaus and internal personnel at a 100% accuracy rating
- Extensive knowledge of company policies and legal terms to ensure customer communication remained compliant.
Prime Therapeutics
Patient Care Coordinator/ Insurance Verification Specialist
04.2014 - 10.2019
Job overview
- Exhibited phone proficiency and accuracy while obtaining pertinent details during insurance verification process
- Collaborated with various departments to ensure process and compliance guidelines are met
- Lead communication initiatives needed to verify insurance coverage via outbound/inbound calls and emails
- Handled accounting tasks, including A/R and A/P requests related to customer billing.
Florida Hospital
Unit Secretary/Patient Care Technician
01.2013 - 02.2014
Job overview
- Accurately transcribed physician orders by completing patient Kardex, care mapping, and related requisitions
- Managed documentation and patient reports while adhering to all HIPAA and facility regulations
- Performed technical skills to obtain electronic records, document patient status change, and departmental communication
- Ensured inventory of medical and administrative supplies were replenished daily.
Orlando Health, MD Anderson
Medical Assistant
12.2010 - 03.2012
Job overview
- Provided clinical and clerical services, including prepping and rooming patients for physician examination
- Organized 5000+ patient records via EMR system
- Collaborated with multiple physicians to ensure availability of programs and services based on patient coverage
- Communicated with all patients during emergency situations while maintaining a calm demeanor.
Florida Hospital (FPMG)
Lead Medical Assistant
08.2009 - 12.2010
Job overview
- Completed QA reports, processed prescription refills, prior authorization requests, and faxed medical documentation
- Interviewed incoming patients to obtain medical history/symptoms, measure vital signs, and administer medication
- Worked with providers to train new hires and promote annual recertification initiatives
- Monitored patient flow and adjust schedules to maintain optimal efficiency and patient satisfaction.
CuraScript Pharmacy
Accounts Receivable Analyst
08.2006 - 06.2009
Job overview
- Coordinated flow of floor activities within multiple departments
- Transcribed physician orders (Medical Terminology Plus) and answered multiple telephone lines
- Coordinated insurance plans for pharmacy billing, submitted claims, reconciling explanation of benefits, and researched and resolved patient matters
- Verified insurance eligibility and benefits, referrals, and processed claim denials
- Entered data in CRT, maintained notes on patient profiles, performed reference checks, account adjustments, and processed claims
- Worked with patients to collect outstanding balances and initiated collection process.
Education
Technical Training Rose InstituteOrlando, Florida
Certified Licensed Medical Assistant – Associate Degree
University Overview
Olympia High SchoolOrlando, Florida
High School Diploma
University Overview
Skills
- Client Relations
- Accounting
- Process Improvement
- Documentation
- Account Management
- Problem Solving
Technical Skills Certifications
Technical Skills Certifications
- CPR/First Aid Certification for the American Red Cross/American Heart Association
- Licensed National Medical Assistant Certification (NCMA)
- MS Office Core Products: Word, Excel, Power Point, Outlook
- Healthcare Management Tools: EMR, Script Med, Allscripts, Sunrise, Cerner, Cover My Meds
Experiences And Achievements
Experiences And Achievements
- Aston Carter, Research and Remediation Associate, 10/01/20, 06/01/22, Determined appropriate course of action needed to rectify account errors and identified customer retention opportunities., Conducted verbal and written correspondence between executive teams, external departments, and customers to ensure complaints were escalated properly., Resolved customer credit inquiries and disputes with credit bureaus and internal personnel at a 100% accuracy rating., Extensive knowledge of company policies and legal terms to ensure customer communication remained compliant.
- Wells Fargo, Research and Remediation Associate, 10/01/20, 06/01/22, Determined appropriate course of action needed to rectify account errors and identified customer retention opportunities., Conducted verbal and written correspondence between executive teams, external departments, and customers to ensure complaints were escalated properly., Resolved customer credit inquiries and disputes with credit bureaus and internal personnel at a 100% accuracy rating., Extensive knowledge of company policies and legal terms to ensure customer communication remained compliant.
- Prime Therapeutics, Patient Care Coordinator/ Insurance Verification Specialist, 04/01/14, 10/01/19, Exhibited phone proficiency and accuracy while obtaining pertinent details during insurance verification process., Collaborated with various departments to ensure process and compliance guidelines are met., Lead communication initiatives needed to verify insurance coverage via outbound/inbound calls and emails., Handled accounting tasks, including A/R and A/P requests related to customer billing.
- Florida Hospital, Unit Secretary/Patient Care Technician, 01/01/13, 02/01/14, Accurately transcribed physician orders by completing patient Kardex, care mapping, and related requisitions., Managed documentation and patient reports while adhering to all HIPAA and facility regulations., Performed technical skills to obtain electronic records, document patient status change, and departmental communication., Ensured inventory of medical and administrative supplies were replenished daily.
- Orlando Health, MD Anderson, Medical Assistant, 12/01/10, 03/01/12, Provided clinical and clerical services, including prepping and rooming patients for physician examination., Organized 5000+ patient records via EMR system., Collaborated with multiple physicians to ensure availability of programs and services based on patient coverage., Communicated with all patients during emergency situations while maintaining a calm demeanor.
- Florida Hospital (FPMG), Lead Medical Assistant, 08/01/09, 12/01/10, Completed QA reports, processed prescription refills, prior authorization requests, and faxed medical documentation., Interviewed incoming patients to obtain medical history/symptoms, measure vital signs, and administer medication., Worked with providers to train new hires and promote annual recertification initiatives., Monitored patient flow and adjust schedules to maintain optimal efficiency and patient satisfaction.
- CuraScript Pharmacy, Accounts Receivable Analyst, 08/01/06, 06/01/09, Coordinated flow of floor activities within multiple departments., Transcribed physician orders (Medical Terminology Plus) and answered multiple telephone lines., Coordinated insurance plans for pharmacy billing, submitted claims, reconciling explanation of benefits, and researched and resolved patient matters., Verified insurance eligibility and benefits, referrals, and processed claim denials., Entered data in CRT, maintained notes on patient profiles, performed reference checks, account adjustments, and processed claims., Worked with patients to collect outstanding balances and initiated collection process.
Timeline
Independent Contractor
Aston Carter
10.2020 - Current
Research and Remediation Associate
Aston Carter
10.2020 - 06.2022
Patient Care Coordinator/ Insurance Verification Specialist
Prime Therapeutics
04.2014 - 10.2019
Unit Secretary/Patient Care Technician
Florida Hospital
01.2013 - 02.2014
Medical Assistant
Orlando Health, MD Anderson
12.2010 - 03.2012
Lead Medical Assistant
Florida Hospital (FPMG)
08.2009 - 12.2010
Accounts Receivable Analyst
CuraScript Pharmacy
08.2006 - 06.2009
Technical Training Rose Institute
Certified Licensed Medical Assistant – Associate Degree
Olympia High School
High School Diploma