Jasmine Egerton
Fairburn,GA
Summary
Enthusiastic and adaptable professional seeking a position that utilizes my customer service expertise and strong problem-solving skills, with a commitment to continuous learning and career advancement.
Overview
8
8
years of professional experience
Work History
Customer Care Representative II (HYBIRD)
State Farm
04.2023 - Current
- Partner with agents to interpret and communicate modifications in billing due to policy updates
- Ensured prompt resolution to customer questions, reducing delays
- Processed payments precisely following agent directions
- Significantly decreased queue times by promoting efficient self-service solutions
- Facilitated communication between departments to address and solve customer complaints quickly
- Delivered exceptional customer assistance, boosting client retention
Group Coordinator Lead
DHL
04.2022 - 02.2023
- Educated newly onboarded staff regarding procedural standards and compliance requirements
- Maintained organized production areas to prevent hazards and improve efficiency
- Reviewed forecasts and delegated tasks to optimize workforce coverage
- Conducted quality inspections of incoming materials to ensure adherence to specifications
- Analyzed operational data to identify areas for improvement and implemented solutions
- Managed inventory audits, resolving discrepancies and ensuring accurate records
- Identified and addressed issues leading to shipment inaccuracies
Scheduler Coordinator (REMOTE)
Wipro
10.2020 - 12.2021
- Scheduled patient appointments and followed up with reminder calls to enhance compliance
- Coordinated with hospitals to verify medical histories, ensuring accurate treatment plans
- Maintained up-to-date patient records while scheduling follow-ups and appointments
- Managed incoming and outgoing communications effectively via phone and email
- Explained treatment plans and payment options clearly to patients
- Assisted in addressing client complaints through timely corrective actions and referrals
Assistant General Manager
The Nook on Piedmont Park
05.2016 - 11.2019
- Managed daily operations, including cash handling and transaction processing
- Trained and developed staff to enhance service quality and operational efficiency
- Oversaw payroll, timekeeping, and onboarding paperwork for new hires
- Ensured a positive customer experience through effective communication and service
- Planned schedules and delegated tasks to meet service demands efficiently
- Managed invoicing and bank deposits, ensuring financial accuracy
- Analyzed sales trends to adjust strategies for improved performance
Education
High School Diploma -
Alonzo Crim Open Campus High School
Atlanta, GASkills
- Marketing
- Project Management
- Budget Planning
- Customer Service Excellence
- Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Warehouse Management Systems (WMS)
- Critical Thinking
- Time Management
- Conflict Resolution
- Team Building and Leadership
- Goal-Oriented
- Interpersonal Communication
- Delegation and Organization
References
Available upon request.
Timeline
Customer Care Representative II (HYBIRD)
State Farm
04.2023 - Current
Group Coordinator Lead
DHL
04.2022 - 02.2023
Scheduler Coordinator (REMOTE)
Wipro
10.2020 - 12.2021
Assistant General Manager
The Nook on Piedmont Park
05.2016 - 11.2019
High School Diploma -
Alonzo Crim Open Campus High School