Jasmine Elgendy
Alpharetta,US
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at Deloitte. Expert in Microsoft Excel and fostering professional relationships, significantly improving document organization and data accuracy. Skilled in maintaining confidentiality and streamlining office administration for optimal efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Deloitte
05.2022 - 09.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Assistant
Adam Import and Export INC
06.2018 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Assistant
Alexandria Trading and Investments
10.2010 - 11.2012
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Education
Bachelor of Science - Business Administration And Management
Pharos University of Alexandria
08.2015
Skills
- Computer Skills
- Microsoft Excel
- Data Entry
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Excel spreadsheets
- Office Administration
- Critical Thinking
- Customer and client relations
- Documentation and Recordkeeping
Certification
- Contractor onboarding, Deloitte - 05/05/2022
Languages
Arabic
Full Professional
English
Full Professional
French
Elementary
Spanish
Elementary
Timeline
Administrative Assistant
Deloitte
05.2022 - 09.2022
Office Assistant
Adam Import and Export INC
06.2018 - 08.2019
Front Office Assistant
Alexandria Trading and Investments
10.2010 - 11.2012
Bachelor of Science - Business Administration And Management
Pharos University of Alexandria