Jasmine Ellis
Hawthorne,CA
Summary
To build a long-term career where I can possess a positive and effective working style that will be beneficial to my employer.
QUALIFICATIONS SUMMARY
Adaptable and ambitious individual with good problem solving and team working skills. Hardworking and physically able person with excellent judgement and a commitment to service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Appeals and Grievances Coordinator
Healthcare Support Staffing(Centene)
01.2023 - Current
- Provided outreach for additional information for appeals and grievances.
- Remain knowledgeable regarding company policies and procedures and current developments within operational departments.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Submit written notification to members and providers.
Driver/Dispatch
Douglas Parking
09.2020 - 04.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Provided routes and equipment to drivers
DOT Shuttle Driver
Enterprise Holdings
01.2017 - 04.2020
- Provided friendly and efficient transportation service to guest from airport to rental car agency locations
- Assisted guest with questions about property/ area and provided them with logistical advice
- Assisted in greeting, handling luggage, explaining parking procedures to guest and giving efficient directions
- Demonstrated behavior consistent with the company's values in all interactions with customers, co- workers, and vendors.
- Operated with safety and skill to avoid accidents and delays
- Maintained clean and neat shuttle for passenger comfort
Bus Driver
Transdev
05.2016 - 01.2017
- Skillfully and safely handled a transit bus through difficult and harsh road conditions and ensured timelyarrivals
- Maintained excellent customer relations, providing friendly and courteous service
- Demonstrated ability to exercise good judgement and to think on feet while handling load up to 40passengers or more
- Assisted passengers with disabilities and utilized wheelchairs and other transport vehicles , securing themto safety restraint system in the bus anterior while monitoring the safety of passengers
- Collected bus fares as needed and distributed transfers to passengers
Customer Service Representative
VXI Global Solutions
09.2015 - 03.2016
- Handled incoming request from customers and ensured that issues were resolved both promptly andaccurately
- Answered questions regarding services and products; received telephone calls from direct tv customers todiscuss billing questions and service concerns
- Supported company's core values by providing comprehensive customer service through troubleshootingprogramming and/or equipment issues.
Dispatcher/Customer Service Representative
Express Electric
05.2015 - 08.2015
- Provided technicians with information about orders, traffic, obstacles, and requirements
- Received emergency and non-emergency calls and monitored the route and status to dispatch fieldtechnicians.
Education
CLASS B -
CA - undefined
DRIVERS LICENSE EXPIRES - undefined
3.2021
High School Diploma - undefined
Lawndale High School
Lawndale, California06.2006
Skills
- Grievance Resolution
- Grievance Arbitration
- Appeals Support
- Preparation of Appeals
- Administrative Support
- Team Meetings
- Customer Satisfaction
- Problem Resolution
- Service Delivery
- Medicare Compliance
- Customer Interaction
Timeline
Appeals and Grievances Coordinator
Healthcare Support Staffing(Centene)
01.2023 - Current
Driver/Dispatch
Douglas Parking
09.2020 - 04.2021
DOT Shuttle Driver
Enterprise Holdings
01.2017 - 04.2020
Bus Driver
Transdev
05.2016 - 01.2017
Customer Service Representative
VXI Global Solutions
09.2015 - 03.2016
Dispatcher/Customer Service Representative
Express Electric
05.2015 - 08.2015
CLASS B -
CA - undefined
DRIVERS LICENSE EXPIRES - undefined
High School Diploma - undefined
Lawndale High School
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