Jasmine Ellis
Spring Lake,NC
Overview
7
7
years of professional experience
Work History
Office Manager
Kidzcare Pediatrics
09.2022 - Current
- Monitor budget and billing payments
- Order medical and office supplies
- Implement office policies and procedures
- Supervise office staff
- Maintain medical and staff records
- Liaise with doctors and nurses to identify potential office dysfunctions
- Arrange cleaning staff and emergency maintenance services as necessary
- Generate inventory records
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards.
CSP/Receptionist
H&R Block
01.2022 - Current
- Responsible for welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business-like atmosphere and attitude
- Including interaction with clients in person or via telephone through inbound and outbound calls
- Assist both internal associates and our tax clients with their technical, product, and general services questions
- Uses H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software), and effectively manage client flow in a tax office
- Routinely balances cash register, and receives cash, check, and credit card payments for provided tax services
- Provides clients with completed tax returns and checks and set clear expectations and explain drop-off procedure
- Assure client focus, confidentiality, and privacy before, during, and after service
- Identify and communicate products or services to help unique client needs
- Identify front desk service barriers and proactively offer solutions
- Handle client exits by verifying current and future needs have been met.
Senior Customer Service Representative
Bear Creek Arsenal
03.2020 - 11.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Responsible for customers requests, offering excellent support and tailored recommendations to address needs
- Worked as a customer service representative answering calls and emails from varies customers to help with concerns on product knowledgeable and to help with shipping details
- My duties included multitasking being able to answer calls and still have the ability to look up customer information on computers in order to fulfill the satisfaction of our customers.
Lead Store Manger/Customer Service Representative
Boost Mobile
08.2017 - 12.2018
- Responsible for assisting customers on multiple phone lines, through email and live online chat
- Responsible for creating promotional and marketing materials
- Responsible for resolving complex account situations based on customer information and needs
- Responsible for attending workshops, seminars, and other training events to improve management qualities
- Advanced knowledge with POS and [other software programs or equipment]
- Conducted as well as hired and trained new employees, including selecting seasonal workers
- Implemented performance reviews and handled employees with poor performance or attendance
- Responsible for auditing call center representatives to ensure quality service was being provided
- Conducted market research surveys to determine the accuracy
- Escalated calls to management as requested to resolve disgruntled customer accounts
- Maintain detailed records of all customer interactions and transactions to ensure all representatives have correct information.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2009
Skills
- Front desk experience
- Front desk
- Billing
- Filing
- Receptionist
- Scheduling
- Customer Service Skills
- Guest relations
- Data entry
- Multi-line Phone Systems
- Administrative Support
- Office Management
- Data Entry
- Customer Service
Personal Information
Title: Senior Customer Service Representative
Timeline
Office Manager
Kidzcare Pediatrics
09.2022 - Current
CSP/Receptionist
H&R Block
01.2022 - Current
Senior Customer Service Representative
Bear Creek Arsenal
03.2020 - 11.2020
Lead Store Manger/Customer Service Representative
Boost Mobile
08.2017 - 12.2018
High School Diploma -
Overhills High School