Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Elmahdi

Orlando,FL

Summary

5+ years customer service experience, 3+ years leadership experience. Knowledge of office work environment, pride of team work building ethics, boosting morale of the team whenever is possible. Increase of daily sales goals to meet sales dollar amount quota for the month. Selling credit lines for marketed stores.

Overview

6
6
years of professional experience

Work History

Office Representative

Jupiter Buildings
Winter Park, FL
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.

Lead Beauty Advisor

Sally Beauty Holdings Inc.
Orlando, FL
06.2021 - 05.2022
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Created memorable customer experiences, adding bonus services such as calling other store for product inventory, recommending stylist, ect.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 120 customer orders per day.
  • Increased business sales utilizing product knowledge.

Brand Ambassador

Forever
Orlando, FL
08.2020 - 02.2021
  • Maintained organized presentable merchandise to drive continuous sales
  • Trained and developed new sales associates in products, selling techniques and company procedures
  • Implemented up-selling strategies such as recommending accessories and complementary purchase to boost revenue
  • Answered customers questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Framing Associate

Aaron Brothers
Orlando , FL
01.2019 - 08.2020
  • Cut, measured and shaped glass and frames using knowledge of fractions after inspecting measurements taken from work orders.
  • Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
  • Reviewed work orders to accurately prepare inventories of materials, equipment and tools.
  • Managed packing, shipping and receiving of gallery art and other mail and packages.
  • Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial or cultural losses.
  • Notified superior when restoration of artifacts required outside experts.
  • Minimized further deterioration and restored original appearances by filling in missing or broken areas with fabricated components.
  • Employed approved solvents and cleansers to ready items for display.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Ordered and maintained adequate supply of materials, supplies and equipment.

Sales Associate Team Leader

Michaels Companies Inc
Orlando , FL
05.2018 - 07.2020
  • Maintained compliance with company policies, objectives and communication goals
  • Developed training, task and process guidelines and communication clear and concise directions to employees
  • Unpacked and assemble all new merchandising, typically putting together displays on the sales floor
  • Resolve customer worries and de-escalate upon intense moments and find easy solutions to them.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Florida Virtual School
Orlando, FL
05.2018

Skills

  • Time Management
  • Problem Solving
  • Organized
  • Leadership
  • Critical Thinking
  • Attention to Detail
  • Computer Skills (eg HTML, MS Office, Java)
  • Knowledge of document, files, and paper trail organization
  • Ability to multi-task
  • Ability to understand multiple products and multiple levels of benefits within each product
  • Sales Experience
  • Creativity in Work and Problem Solution

Timeline

Lead Beauty Advisor

Sally Beauty Holdings Inc.
06.2021 - 05.2022

Office Representative

Jupiter Buildings
05.2021 - Current

Brand Ambassador

Forever
08.2020 - 02.2021

Framing Associate

Aaron Brothers
01.2019 - 08.2020

Sales Associate Team Leader

Michaels Companies Inc
05.2018 - 07.2020

High School Diploma -

Florida Virtual School

Similar Profiles

CREATE PROFILE
Jasmine Elmahdi