Jasmine Epps
Jackson
Summary
A determined individual with many years in customer support. I am devoted to improving overall customer service experience, by placing myself in their shoes and empathizing when it comes to their needs and concerns. I am a solid team player with a outgoing, positive demeanor and proven skills in establishing rapport with clients. I take pride in maintaining customer satisfaction and contributing to company success. I specialize in quality, speed and process optimization. Articulate and energetic, I strive to develop relationships while cultivating partnerships and growing businesses. I am both hardworking and determined, and eager to learn. i am an Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
Work History
Card Specialist Supervisor
Goldman Sachs, Concentrix
06.2021 - Current
- Provide support in management responsibility duties such as delegating employee workload and analyzing loan document
- Resolved escalated concerns using professionalism and understanding of facets of issue
- Reviewed financial accounts for accuracy and resolved discrepancies
- Answered calls with enthusiasm & actively listened to customers to understand concerns
- Provide information about current plans, products, and promotions
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Navigate through multiple computer screens and applications with speed & accuracy
- Followed guidelines to ensure positive customer experience and following compliance
- Assisted servicing employees who were having difficulties so they could better understand & properly assist customers
- Assisted with applying for credit cards
- Explained rewards and benefits of all company offered credit cards
- Assisted with managing accounts online and in app
- Assisted with setting up, or adding cards to wallet app on customers' phone
- Focused on building rapport to promote long-term customer relationships and overall excellent customer experience.
Package Handler/Shipping Loader
United Parcel Service, UPS
Jackson, MS
11.2020 - 05.2021
- Attended safety meetings as required and notified management immediately of any potential hazards of unsafe working conditions
- Sorted packages been process through United Parcel Services
- Followed steps in order to manage and move packages in a safe and orderly manner
- Upheld positive work environment while physically performing at peak capacity
- Utilize tracking software to accurately track and move packages to destinations
- Prepared trucks for deliveries with organized and efficient loading of vehicles
- Brace, pad, and support shipments in order to prevent shifting and damage
- Inspected packages for damage and followed handling procedures
- Consulted with delivery drivers when loading trucks for deliveries
- Met and surpassed productivity targets and quality standards
Sales Associate/Manager
DICK'S Sporting Goods
Oxford, MS
05.2019 - 03.2020
- Energetically greeted customers entering the store or just shopping around in order to enhance their overall customer experience
- Asked open-ended questions in order to beat determine optimal product choices and customer needs
- Explained to customers the benefits of certain types of equipment and apparel, and discussed products' features
- Built rapport with each individual customer in order to establish long-term customer relationships by assisting shoppers with a friendly and helpful demeanor
- Met or exceeded upwelling, donations, and credit-card sign up targets on a consistent basis by leveraging excellent communication and interpersonal strengths
- Explained any current or ongoing store sales
- Assisted in locating specific products in different colors, brands, and sizes
- Assisted with placing in store orders or returns
- Completed shoppers' purchases by processing credit and payment cards, and placing items in bags
- Performed daily examinations of store in order to restock rapidly selling items and goods
- Stocked shelves and supplies, and organized displays to focus customers' attention on specific items
- Stayed up to date on store promotions, payment policies, and security practices
- Insured all headset were fully charged so that we could enhance teamwork and proper communication at all times
- Ensured cleanliness of store before, during, and after closing of shift
Cashier/Hostess
Abner's Famous Chicken Tenders
Oxford, MS
03.2016 - 10.2019
- Assisted with team responsibilities by cleaning, managing cash registers & product merchandising
- Greeted hungry customers as they came into restaurant in order to make them feel welcomed
- Actively listed while customers ordered to be sure their orders were documented correctly before they were sent to the kitchen
- Continuously checked on customers during their stay to ensure their needs were being met, and updated them of any delays
- Occasionally picked up slack in the kitchen whenever a helping had was needed
- Thoroughly checked trays for quality and accuracy before serving customers
- Trained new employees and assisted in up training of employees as well.
Office Assistant
University Mississippi Anthropology
Oxford, MS
08.2015 - 12.2018
- Assist other staff and professors as needed
- Provided photocopying and distribution services
- Proctored make up exams as needed
- Maintained filing system(index management, creating, updating, and forwarding files etc.)
- Ordering of new supplies, and restocking as needed
- Answering calls, and actively listening in order to take detailed messages if needed party wasn't available
- Ensure copy machines remained operational(clearing jams, adding toner, stocking paper, etc.)
- Operate computer based equipment( send email communications, excel, spreadsheet, etc.)
- Prepared conference rooms for faculty meetings, and luncheons
- Provided all other assigned duties that were within the area of knowledge and skills required by the job description.
Child Caretaker
Willow Oak Childcare Center
Jackson, MS
07.2014 - 07.2016
- Seasonal job position when home from college during summer season
- Reports to Lead Teacher
- Supervise and ensure the safety and well-being of the children at all times
- Assist Lead Teacher in any way possible including, but not limited to:
- Preparing and setting up activities
- Implementing portions of the daily program as directed by lead teacher
- Assisting in keeping the classroom, storage areas, bathrooms clean, neat, orderly and sanitized
- Chaperoning of field trips
- Familiarize myself with safety regulations
- Attend at least 80 hours of in service training per school year
- Familiarize myself with the Program Policies of ABC Preschool
- Potty Training, and changing diapers
- Cooking &/or Feeding of day time meals
Education
Bachelor of Science - Exercise Science
University of Mississippi
University, MSHigh school diploma - undefined
Jackson Academy
Skills
- Troubleshooting and Diagnostics
- Training Material Development
- Team Support
- Service Schedule Coordination
- Customer Service Support
- Organizational Skills
- Microsoft Windows and Office
- System Performance Assessment
- Tracking and Documentation
- Issue and Resolution Tracking
- Troubleshooting Network Issues
- Software Evaluation
- Staff Support
- Collaborative Team Player
- Standard Operating Procedures Maintenance
- Resolving Problems and Incidents
- Accounts Payable and Accounts Receivable
- Emotional Support
- Reading Comprehension
- Responding to Technical Questions
- Hardware Knowledge
- Social Skills
- Application Installation
- Supporting Daily Living Needs
- Service Desk Team Management
- Friendly and Patient
- Remote Technical Support
- Office Supplies and Inventory
- Inventory Procedure Documentation
- Workforce Planning
- General Housekeeping
- Spreadsheet Management
- Belt Conveyors
- Incoming Call Management
- Store Opening and Closing
- Client Needs Assessment
- Data Connectivity
- Customer Accounts Management
- Customer Communication and Empathy
- Employee Computer Support
- HIPAA Guidelines
Hobbies
- Traveling. I'm unsure of the poet, but there's a quote that says, "I haven't been everywhere, but it's on my list." It is my goal to see the world.
- Vlogging and creating videos on Youtube.
- Spending quality time with family and friends.
- Writing and reading poetry, my favorite poem is Dash by Linda Ellis.
Timeline
Card Specialist Supervisor
Goldman Sachs, Concentrix
06.2021 - Current
Package Handler/Shipping Loader
United Parcel Service, UPS
11.2020 - 05.2021
Sales Associate/Manager
DICK'S Sporting Goods
05.2019 - 03.2020
Cashier/Hostess
Abner's Famous Chicken Tenders
03.2016 - 10.2019
Office Assistant
University Mississippi Anthropology
08.2015 - 12.2018
Child Caretaker
Willow Oak Childcare Center
07.2014 - 07.2016
Bachelor of Science - Exercise Science
University of Mississippi
High school diploma - undefined
Jackson Academy