Jasmine Erazo Romero
Chelsea,USA
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Law office of Molly Mcgee
Chelsea, MA
12.2024 - Current
- Greet clients and answer the phone in a professional manner.
- Perform administrative duties such as photocopying, scanning, and organizing legal documents in the correct file.
- Scheduled consultations, court dates, and follow-up appointments for the attorney.
- Collected payments, issued receipts, and tracked billing information.
- Updated case management system (Clio).
Customer Service Representative
LBP Insurance Agency
Woburn, MA
09.2024 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed new policy applications and updated existing policy documents.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Advised customers on available coverage options that best fit their individual needs.
Host
Trattoria Il Panino
Boston, MA
06.2019 - 08.2022
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Offered assistance to servers when needed during busy shifts.
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Greeted guests upon arrival and escorted them to their tables with menu
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
High School Diploma -
Northeast Metropolitan Regional Vocational
Wakefield, MA06.2022
Skills
- Bilingual
- Always on time
- Teamwork
- Good listener
- Good customer service
- Communication skills
- Organizational skills
- Call handling
- Scheduling appointments
- Mail handling
- Calendar management
- Time management
Languages
English Spanish - Fluent
Additional Information
I am looking for Full time Monday-Friday.
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist Administrator
Law office of Molly Mcgee
12.2024 - Current
Customer Service Representative
LBP Insurance Agency
09.2024 - 12.2024
Host
Trattoria Il Panino
06.2019 - 08.2022
High School Diploma -
Northeast Metropolitan Regional Vocational
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