Jasmine Escobar
Summary
Detail-oriented and organized professional with over eight years of experience in administrative support, customer service, and data management. Skilled in generating reports, managing correspondence, and maintaining accurate records in fast-paced environments. Adept at multitasking, prioritizing tasks, and delivering exceptional clerical support to enhance operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Central Loss Specialist
Progressive Insurance Claims
10.2023 - 09.2024
- Conducted detailed inspections and prepared accurate reports to determine insurance policy coverage eligibility, ensuring compliance with company standards.
- Managed high-volume call center operations, handling 40–60 calls daily, documenting claims with precision, and maintaining organized records.
- Reviewed and explained complex policy details to clients, ensuring clarity and satisfaction.
Lead Senior Customer Service Specialist
Bank of America
09.2019 - 08.2023
- Provided administrative support by opening and servicing accounts, ensuring accurate documentation and adherence to banking protocols.
- Utilized independent judgment to create follow-up plans and maintain organized schedules for customer interactions.
- Collaborated with team members to address client inquiries, improving operational efficiency and customer satisfaction.
Email Support Representative
McKesson Pharmaceutical Company
09.2017 - 09.2019
- Managed email correspondence for retail and hospital accounts, ensuring timely and accurate order processing (dock-to-dock, drop ships).
- Generated detailed reports and created cases for customer accounts, maintaining organized records for account managers and clients.
- Coordinated with vendors and customers via email and phone, resolving inquiries efficiently within company service-level agreements.
Night Auditor Supervisor
Hilton Charlotte University
02.2015 - 09.2017
- Performed administrative tasks, including generating reports on room occupancy, daily transactions, and revenue totals, ensuring accuracy and compliance.
- Conducted computer backups and prepared emergency documentation, maintaining organized and secure records.
- Trained new front desk associates, fostering a collaborative and efficient work environment.
Education
High School Diploma -
Southern Guilford High School
Greensboro, NC06-2012
Bachelor of Arts - Accounting
North Carolina A&T State University
Greensboro, NC05-2004
Skills
- Administrative Support: Report generation, data entry, and record management
- Communication: Professional email and phone correspondence
- Organization: Multitasking, time management, and scheduling
- Technical: Proficient in Microsoft Office Suite, data backup systems, and CRM software
- Business reporting
- Compliance monitoring
Accomplishments
- moved Report Accuracy: Reduced errors in insurance claim reports by 15% through implementing a double-check system for data entry, ensuring accurate documentation for coverage eligibility.
- Enhanced Call Efficiency: Streamlined call-handling processes, reducing average call time by 10% while maintaining high accuracy in claim reporting for 40–60 daily calls.
- Developed Training Materials: Created a quick-reference guide for policy coverage explanations, adopted by the team to improve consistency and clarity in client communications.
Languages
Spanish
English
Certification
- Microsoft Office Specialist (MOS) Certification
- Anti-Money Laundering Certified Associate (AMLCA)
- Certified Customer Service Professional (CCSP)
Timeline
Central Loss Specialist
Progressive Insurance Claims
10.2023 - 09.2024
Lead Senior Customer Service Specialist
Bank of America
09.2019 - 08.2023
Email Support Representative
McKesson Pharmaceutical Company
09.2017 - 09.2019
Night Auditor Supervisor
Hilton Charlotte University
02.2015 - 09.2017
High School Diploma -
Southern Guilford High School
Bachelor of Arts - Accounting
North Carolina A&T State University
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