JASMINE ESCOBAR
Mansfield,Texas
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Consumer Client Representative
Bank of America, NA
Fort Worth, TX
08.2024 - Current
- Assisted clients with inquiries, providing timely and accurate information.
- Coordinated communication between clients and internal teams to ensure smooth operations.
- Developed training materials to enhance client understanding of services offered.
- Organized feedback sessions to gather client insights and improve service delivery.
- Facilitated onboarding processes for new clients, ensuring a seamless transition experience.
- Resolved client issues effectively by collaborating with relevant departments for solutions.
- Maintained accurate records of customer interactions and transactions.
Client Services Coordinator
Don Davis Auto Group
01.2022 - 01.2024
- Communicated with peers in call center to direct outbound calls and handled incoming service and sales-based customer phone calls with professionalism and efficiency.
- Consistently adhered to scripted guidelines to deliver accurate and effective customer interactions.
- Provided timely, articulate, and professional responses to customer inquiries via phone/email communications.
- Demonstrated expertise in generating leads through proactive inbound/outbound interactions.
Administrative Assistant
The Pavilion at Creekwood
01.2022 - 01.2023
- Delivered exceptional customer service skills in welcoming and assisting on-site visitors, prioritizing their health and needs, and fostering a positive environment.
- Accurately recorded and conveyed messages to ensure seamless communication within the organization.
- Managed incoming calls, effectively routing them to the appropriate personnel and providing professional and courteous assistance.
Transportation Coordinator
McLane Company
01.2019 - 01.2022
- Utilize advanced computer skills to track and monitor drivers, generating comprehensive data reports for analysis and investigation.
- Proactively communicate and implement necessary changes to delivery operations, minimizing the risk of fraudulent activities.
- Collaborate closely with drivers to ensure integrity and security, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer and driver interactions, facilitating end-of-day reports to identify potential fraud patterns or discrepancies.
Education
High School Diploma -
Summit High School
Mansfield, TXSkills
- Bilingual Proficiency
- Effective Communication
- Problem Resolution
- Attention to Detail
- Customer Relationship Management
- Technology Proficiency
- Relationship Building
- Communication Skills
Languages
Spanish
Professional
Timeline
Consumer Client Representative
Bank of America, NA
08.2024 - Current
Client Services Coordinator
Don Davis Auto Group
01.2022 - 01.2024
Administrative Assistant
The Pavilion at Creekwood
01.2022 - 01.2023
Transportation Coordinator
McLane Company
01.2019 - 01.2022
High School Diploma -
Summit High School
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