Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Medina

Newport News,VA

Summary

Experienced Customer Service Representative with 10 years in customer service. Skilled in managing high-volume

communication, resolving issues with empathy and professionalism, and maintaining detailed records. Fast learner with a calm, helpful attitude and a passion for delivering exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Recruiter / Customer Service

Next Level Staffing
10.2022 - 02.2025
  • Conducted interviews and guided applicants through onboarding with excellent communication.
  • Efficiently managed high-volume inbound and outbound calls in fast-paced environments
  • Handled 60–100+ customer calls per shift while maintaining quality and accurac

  • Acted as the primary contact between candidates and hiring managers-answering inquiries and solving issues.
  • Advertised positions, scheduled appointments, verified documents, and maintained accurate records.
  • Handled hours and payroll for associates-supporting over 100 clients with clear, timely communication.

Shipping & Receiving / Customer Service

NFI Logistics
06.2021 - 09.2021
  • Interacted with vendors and truck drivers to schedule deliveries and resolve shipment issues.
  • Processed orders and ensured accurate documentation for customer invoices.
  • Maintained positive working relationships with departments, customers, and suppliers.

Control Desk Coordinator / Admin Support

DSV Solutions
04.2019 - 05.2021
  • Responded to calls, emails, and in-person requests with professionalism and accuracy.
  • Created reports and tracked product movement using inventory systems.
  • Supported daily operations, handled documentation, and maintained a high level of service.
  • Accurately logs calls, update system, and follow protocols.
  • Manage high-volume inbound/outbound calls professionally.

Education

High School Diploma -

Citrus High School
Fontana, CA
05.2018

Skills

  • Customer Support (Phone, Email, In-Person)
  • Conflict Resolution & Problem Solving
  • Time Tracking & Order Processing
  • Verbal & Written Communication
  • Microsoft Office & Data Entry
  • Call Handling & scheduling
  • Customer Service
  • Problem solving
  • Positive attitude
  • Bilingual: Spanish & English

Languages

Spanish
English

Timeline

Recruiter / Customer Service

Next Level Staffing
10.2022 - 02.2025

Shipping & Receiving / Customer Service

NFI Logistics
06.2021 - 09.2021

Control Desk Coordinator / Admin Support

DSV Solutions
04.2019 - 05.2021

High School Diploma -

Citrus High School

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