Jasmine Estes
Sacramento,CA
Summary
Administrative professional with strong knowledge of medical standards and compliance requirements. Proven problem-solver with exceptional communication skills and a customer-focused approach. Expertise in inventory management and efficient office operations. Experienced Front Desk Medical Receptionist with a personable demeanor.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Receptionist
Massage Envy
Elk Grove, California
09.2022 - 12.2023
- In this role, I greeted clients warmly and ensured a welcoming atmosphere.
- Managed a busy appointment schedule, coordinating bookings and adjustments for multiple service providers.
- Handled inbound calls, answered inquiries, and provided detailed information about services and pricing.
- Processed payments and maintained accurate records of transactions.
- Maintained a clean and organized reception area to uphold the company's professional image.
- Supported the team with administrative tasks, including data entry and client file management.
- Excellent customer service and communication skills.
- Proficient in scheduling appointments and managing calendars.
- Skilled in handling multi-line phone systems and directing calls efficiently.
- Strong organizational skills with attention to detail.
- Adept in resolving customer inquiries and concerns promptly.
- Familiarity with health and wellness services and products.
- Proficient in office software, including MS Office Suite and scheduling software.
Sales Associate
Old Navy
Roseville, California
06.2022 - 08.2023
- In this role, I was responsible for greeting clients warmly and ensuring a welcoming atmosphere.
- Managed a busy appointment schedule, coordinating bookings and adjustments for multiple service providers.
- Handled inbound calls, answered inquiries, and provided detailed information about services and pricing.
- Processed payments and maintained accurate records of transactions.
- Maintained a clean and organized reception area to uphold the company's professional image.
- Supported the team with administrative tasks, including data entry and client file management.
- Assisted in inventory management by conducting stock checks, organizing backroom storage, and ensuring accurate labeling of merchandise.
- Supported promotional events by setting up displays, sharing information about discounts, and encouraging customer engagement.
Call-Center Representative
Transcosmos
Sacramento, California
01.2021 - 01.2022
- In this position, I handled a high volume of customer calls daily, assisting with inquiries, complaints, and technical support.
- Maintained a satisfaction rate by consistently resolving issues quickly and efficiently.
- Entered and updated customer information accurately into CRM systems during calls.
- Followed up with customers to ensure their issues were resolved to their satisfaction.
- Met and exceeded monthly performance targets, including call resolution time and customer satisfaction metrics.
- Educated customers about available products and services, increasing sales through upselling and cross-selling techniques.
- Collaborated with team members to streamline processes and improve call center efficiency.
- Assisted in training new call center agents by sharing best practices and providing mentorship on handling complex customer interactions.
- Conducted surveys and collected feedback from customers to improve service quality and enhance client satisfaction.
- Adapted to evolving policies and procedures, ensuring compliance with company standards and industry regulations during customer interactions.
Retail Sales Associate
The Children's Place
Roseville, California
10.2020 - 02.2021
- In this position, I was responsible for assisting customers with product selection, sizing, and styling to ensure a pleasant shopping experience.
- Processing transactions efficiently, including purchases, returns, and exchanges, while maintaining accurate cash handling practices.
- Restocking merchandise and ensured displays were neat, organized, and aligned with store standards.
- Informed customers about promotions, discounts, and loyalty programs to boost sales and customer retention.
- Maintained a clean and safe store environment by following company policies and procedures.
- Supported inventory management by participating in stock counts and organizing the backroom.
- Collaborated with team members to meet daily sales goals and deliver outstanding customer satisfaction.
- Assisted in coordinating seasonal floor sets and window displays to highlight new arrivals and promotional items, enhancing overall store aesthetics.
Education
High School Diploma - true
Discovery High School
Sacramento01-2026
Medical Assistant Certification - Healthcare
CALRegional
Rancho Cordova, CA01-2026
Skills
- Customer service excellence
- Salesforce management
- Front desk operations
- Microsoft Word and Excel proficiency
- Multi-tasking skills
- Quality assurance focus
- Solution-oriented mindset
- Vital signs and patient intake
- Electronic health records (EHR/EMR)
- Phlebotomy and specimen collection
- EKG administration
- Infection control and sterilization
- Appointment scheduling expertise
Certification
BLS Certification
Timeline
Receptionist
Massage Envy
09.2022 - 12.2023
Sales Associate
Old Navy
06.2022 - 08.2023
Call-Center Representative
Transcosmos
01.2021 - 01.2022
Retail Sales Associate
The Children's Place
10.2020 - 02.2021
High School Diploma - true
Discovery High School
Medical Assistant Certification - Healthcare
CALRegional