Jasmine Facente
Pupatella
Ellicott City
14
years of professional experience
Results-driven professional with a strong background in customer service, team leadership, and conflict resolution. Committed to enhancing customer satisfaction and streamlining operations.
Work History
Supervisor/Head Bartender
6 Months- Supervised daily operations to ensure efficiency and adherence to company standards.
- Monitored employee performance, providing feedback to enhance productivity.
- Trained new team members on best practices and operational procedures.
- Assisted in inventory management, maintaining stock levels and minimizing waste.
- Implemented quality control measures to ensure product consistency and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall service quality.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with management on workflow improvements to streamline processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Server/Cocktail Bartender
13 Years 7 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders efficiently using point-of-sale systems and streamlined communication with kitchen staff.
- Coordinated dining room setup to ensure optimal guest experience during high-volume shifts.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented strategies for upselling food and beverage items, increasing average check size.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
6 Years 1 Month- Assisted customers with product selection and recommendations based on individual preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment procedures.
- Trained new staff on customer service protocols and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - English Literature
Skills
Customer service
Training and mentoring
Team leadership
Attention to detail
Results driven
Conflict resolution
Relationship building
Teamwork
Strategic planning
Timeline
Supervisor/Head Bartender
Pupatella
01.2026 - 07.2026Read More
Sales Associate
Oakland Mills Liquors
08.2019 - 09.2025Read More
Server/Cocktail Bartender
Columbia Ale House
06.2012 - 01.2026Read More
Howard Community College
Associate of Arts from English Literature
Read More