Jasmine Farr-Marcum

Touring:

• Conduct Venue Tours: Show potential clients the event spaces, explaining features, capacity, and available services.
• Highlight Venue Options: Discuss the different event setups and available packages to meet the client’s needs.
• Answer Client Inquiries: Provide detailed information about the hotel's amenities, services, and offerings during the tour.

Creating Banquet Event Orders:

• Gather Event Details: Work with the client or event planner to collect all relevant event information (e.g., event schedule, number of guests, setup preferences).
• Compile BEO Documents: Create the BEO, which includes all event logistics (timing, room setups, catering, audio/visual needs, etc.).
• Ensure Accuracy: Double-check the BEO for accuracy, ensuring all details are correct before distributing it to internal teams.
• Distribute to Relevant Departments: Share the finalized BEO with key departments such as catering, housekeeping, front desk, and operations to ensure everyone is aligned.
• Review BEO with Planner/Guest: Go over the BEO with the event planner or guest to confirm that all expectations are met and any adjustments are made.

Communication between departments:

• Coordinate with Internal Teams: Serve as a liaison between departments.
• Address Concerns: Troubleshoot any potential conflicts or issues between departments regarding event details and logistics.
• Ensure Departmental Readiness: Confirm that each department is fully prepared for the event, from staffing to resources.

Having a plan:

• Be Prepared for the Unexpected: Have contingency plans for common issues (e.g., weather, technical problems, last-minute guest count changes).
• Flexibility in Details: Be ready to switch between room layouts, adjust catering menus, or change scheduling on the fly if needed.

Staying calm under pressure and being resourceful :

• Take a deep breath: When changes happen, take a moment to assess the situation before reacting. Staying calm helps maintain control.
• Prioritize: Identify what needs immediate attention and what can wait. Focus on solving the most pressing issues first.

• Working in a fast pace environment as a part of the restaurant and events teams
• Learned and maintained a deep knowledge of 120+ bottle wine list
• Participated in monthly wine and farm dinners in partnership with local purveyors
• Confidently and proficiently maintained a 20-seat bar, mixing drinks quickly and accurately according to company standard
• Actively worked to increase sales through upselling; creating fun, positive guest experiences

• Managed with a team of Rise event coordinators, ensuring efficient execution of all event details, timelines, and vendor coordination.
• Executed post-event debriefs, gathered client feedback, and compiled reports to improve future event execution and sales strategies.
• Managed multiple client accounts and executed tailored event plans that met or exceeded client expectations
• Managing the selection of the venue, photographer, and florist for the guests, as well as acting as the primary point of contact for the layout
• Serve as the main point of contact for the venue, photographer, florist, and other vendors.
• Ensure everyone is on the same page regarding timing, requirements, and expectations.
• Handle any issues that arise on the day of the event.

• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
• Supported student learning objectives through personalized and small group assistance
• Performed special tasks such as providing emotional support to help students with special needs learn and grow

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Prepared hot and cold beverages to highest standard while providing guests with legendary customer service