Jasmine Favela
Summary
Enhanced process efficiency and quality control, demonstrating critical thinking and a positive attitude. Excelled in customer service at Cricket Wireless, resolving complaints and boosting loyalty. Skilled in technical knowledge and active listening, achieving significant operational improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Soldier fulfills service expectations with commitment to excellence. Remains composed throughout intense combat scenarios by applying trained disciplines and methodical communication tactics. Unwavering defender of fellow troops while facing daunting challenges and critical decisions.
Overview
4
4
years of professional experience
Work History
Heatset Operator
Shaw Industries
Dalton Ga
01.2024 - Current
- Unloaded finished packages from belt, separated by product and quality and packed for shipment.
- Proactively identified areas for improvement within the printing process, recommending changes that led to increased efficiency and quality control measures.
- Streamlined workflow processes by implementing lean manufacturing principles in daily tasks.
- Assisted in training new employees on heat set press operations, fostering a positive learning environment that facilitated growth within the team.
Soldier
South Carolina National Guard
USA
05.2023 - Current
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Head Cook
Wings And Ale
South Carolina
01.2023 - 04.2023
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Customer Service Representative
Cricket Wireless
Lexington SC
02.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Swansea High School
Swansea, SC06.2022
Skills
- Technical knowledge
- Printing Techniques
- Color Management
- Waste Reduction
- Critical Thinking
- Positive Attitude
- Team Supervision
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Call Center Operations
- Verbal and written communication
hiking, reading, writing
Im a down to earth person. easy to talk to and kind. i like to take in the little things like nature walks and fitness. Reading and writing are some of my favorite things to do on my free time to keep the brain running.
Languages
Spanish
Native or Bilingual
Timeline
Heatset Operator
Shaw Industries
01.2024 - Current
Soldier
South Carolina National Guard
05.2023 - Current
Head Cook
Wings And Ale
01.2023 - 04.2023
Customer Service Representative
Cricket Wireless
02.2020 - 02.2022
High School Diploma -
Swansea High School