Driven individual with expertise in crisis intervention and documentation accuracy. Proficient in customer service and inventory management, ensuring efficient operations and fostering positive relationships in diverse environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Laborer
Burgmiers Hauling inc.
Cumberland
04.2026 - 05.2026
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
Collaborated with colleagues to complete projects within deadlines.
Residential Counselor
Linx
Fort Ashby
10.2025 - 04.2026
Delivered emotional support to residents, fostering a safe and trusting environment.
Supported residents during crisis situations to ensure safety.
Facilitated daily living activities and personal care routines to promote resident independence and well-being.
Monitored client progress, documented observations, and reported changes in behavior to supervisors.
Conducted regular room checks to ensure cleanliness and security, enhancing resident safety and comfort.
Documented resident progress and daily incidents in care logs accurately.
Customer Service Representative
Dollar General
Keyser
07.2025 - 10.2025
Assisted customers with product inquiries and service-related issues.
Educated customers on promotions and loyalty programs available in-store.
Processed transactions accurately at the cash register.
Restocked shelves to maintain inventory levels.
Florist Assistant
Evergreen Floral
Broadway
06.2025 - 07.2025
Assisted in preparing floral arrangements for various occasions and events.
Gained knowledge of flower varieties to improve customer assistance.
Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
Inside Sales Representative
Domino's Pizza
Broadway
01.2025 - 03.2025
Upsold additional menu items during customer interactions to increase overall sales. during customer interactions to enhance sales.
Handled customer inquiries via phone and online chat to ensure prompt resolution.
Processed and tracked customer orders using internal software.
Provided customers with product information, pricing and availability.
Restaurant Float
The Village Resturaunt
Burlington
04.2023 - 08.2023
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Executed daily tasks with precision and speed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Education
Business Enterprise - Business And Finances
Mineral County Vocational Center
Keyser, WV
05-2025
Structural, Technical, And Power Systems - Mechanics And Technology
Mineral County Vocational Center
Keyser, WV
05-2025
Skills
Equipment operation
Customer service
Design
Inventory management
Accurate documentation
Crisis intervention
Team collaboration
Certification
CPR / First Aid
Crisis Prevention & Intervention
OSHA 10 Hour General Industry Safety
Registered Behavior Technician (40 Hour Training Course)
Timeline
Laborer
Burgmiers Hauling inc.
04.2026 - 05.2026
Residential Counselor
Linx
10.2025 - 04.2026
Customer Service Representative
Dollar General
07.2025 - 10.2025
Florist Assistant
Evergreen Floral
06.2025 - 07.2025
Inside Sales Representative
Domino's Pizza
01.2025 - 03.2025
Restaurant Float
The Village Resturaunt
04.2023 - 08.2023
Business Enterprise - Business And Finances
Mineral County Vocational Center
Structural, Technical, And Power Systems - Mechanics And Technology