Jasmine Feller
Sioux City ,IA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Organized Patient Service Representative 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Mercy One Medical Center
09.2023 - 08.2024
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned documents into electronic health record system as needed.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed patient accounts for accuracy on a regular basis.
- Maintained a clean and organized reception area.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with patients and healthcare professionals to meet patient needs.
Floor Supervisor
Mcdondals
07.2018 - 09.2023
- Performed daily opening and closing procedures according to established guidelines.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Processed customer payments accurately and efficiently.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Managed cash register operations including deposits, withdrawals, transfers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Assistant Manager
Hy-Vee Food Store
05.2014 - 07.2018
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Massage Therapy
Iowa Lakes Community College
High School Diploma -
LeMars Community High School
05-2006
Skills
- Bookkeeping Support
- Appointment Scheduling
- Onsite tours
- Routing lab results
- Reception Management
- Patient interviewing skills
- Medical filing
- System updates
- Medical insurance
- Office Administration
- Scheduling appointments
- Insurance Verification
- HIPAA Compliance
- Patient Intake
- Medical terminology knowledge
- Customer Service
- Payment Collection
Insurance verifying
Patient confidentiality
Patient greeting
Eligibility Determination
Data entry proficiency
Healthcare industry understanding
Document filing
Phone and Email Etiquette
Problem-Solving
Patient Registration
Multitasking and Organization
Insurance Billing
Medical Terminology
Registration and Admissions
Patient check-in
Money Handling
Call Screening
Relationship Building
Work Quality Evaluation
Information Collection
Team Collaboration
Attention to Detail
Registration and Scheduling
Punctual and Hardworking
Caring and Empathetic
Multi-Line Telephone Systems
Insurance Authorizations
Records Management
Reliability and Dedication
Administrative and Office Support
Database Search and Data Entry Skills
Calm and Effective Under Pressure
Resolving Problems
Family Assistance
Providing Information and Resources
Medical History Documentation
Schedule Coordination
Health Information Access Management
Conflict Resolution
Gathering Information from Patients
Outbound Calling
Clerical and Filing Support
Documenting and Recording Information
Patient documentation
Data Collection
Communicating to Patients and Families
Timeline
Patient Service Representative
Mercy One Medical Center
09.2023 - 08.2024
Floor Supervisor
Mcdondals
07.2018 - 09.2023
Assistant Manager
Hy-Vee Food Store
05.2014 - 07.2018
High School Diploma -
LeMars Community High School
Some College (No Degree) - Massage Therapy
Iowa Lakes Community College