Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Jasmine Ferebee

Summary

Detail-oriented and technically skilled IT professional with hands-on experience in energy systems monitoring, technical support, and incident resolution. Proven ability to analyze real-time data, troubleshoot hardware and software issues, and communicate solutions clearly to technical and non-technical users. Adept at working in fast-paced environments where accuracy, security, and process adherence are critical. Seeking to leverage expertise in systems administration to drive efficiency and growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ROC Technical Specialist

Powin Energy
10.2024 - 05.2025
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Monitored real-time data from energy systems
  • Analyzed system alerts and escalated critical issues to field technicians
  • Logged incidents, root causes, and resolution steps in ticketing system to maintain accurate operational records

Service Desk Analyst

Apex Systems
11.2023 - 11.2024
  • Provided remote desktop support for retail and non-retail personnel
  • Installed, configured, and maintained computer hardware and software
  • Provided technical support for a wide spectrum of IT issues, including hardware, software, networks, and mobile devices
  • Troubleshoot network connectivity issues, working with remote employees on a company network
  • Responded promptly and efficiently to user inquiries via telephone, email, and chat

Service Desk Analyst

SAIC
01.2023 - 09.2023
  • Elevated operational efficiency and security compliance through classified remote desktop support for the Navy Marine Corps Intranet (NMCI).
  • Consistently achieved high ticket resolution rates of 40-60 calls daily, showcasing efficiency and problem-solving skills under pressure.
  • Optimized network and hardware troubleshooting processes, along with software installation and configuration techniques.
  • Eliminated technical challenges for VIP personnel by delivering tailored technical solutions.

Education

High School Diploma -

Bayside High School
Virginia Beach, VA
06-2016

Skills

  • Incident Management
  • IT Infrastructure
  • Troubleshooting Software/Hardware
  • Migrations/Integration
  • Onsite/Remote Technical Support
  • Technical Training
  • Network Security
  • Technical & User Documentation

Certification

  • CompTIA Security+
  • AZ-900: MS Azure Fundamentals


Timeline

ROC Technical Specialist

Powin Energy
10.2024 - 05.2025

Service Desk Analyst

Apex Systems
11.2023 - 11.2024

Service Desk Analyst

SAIC
01.2023 - 09.2023

High School Diploma -

Bayside High School

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Jasmine Ferebee