Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jasmine Ferguson

Lake Mary,FL

Summary

Results-driven Health Insurance Sales Agent known for being highly productive and efficiently completing tasks. Specialize in developing client relationships, understanding diverse insurance products, and navigating complex regulatory environments. Excel in communication, problem-solving, and adaptability, ensuring smooth transactions and high customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health Insurance Sales Agent

Together Health
Lake Mary, FL
04.2022 - 03.2024
  • Monitored clients' insurance coverages to ensure changing needs were met
  • Explained coverage options to potential policyholders, answering questions or concerns
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts
  • Participated in quarterly training sessions to improve product knowledge and enhance company growth

Collections Specialist

Chase Card Services
Heathrow, FL
07.2019 - 06.2021
  • My role currently at Chase is to support multiple credit card partner clients
  • Followed by supporting those clients I also give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Conserve several client-based complex status reports which contains all current statuses/ actions on a case-by case basis
  • Also, I communicate regularly with clientele on all levels, relaying and acquiring case related information: reporting and communicating with clients
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals

Customer Service/Technical Support

Convergys
Lake Mary, FL
04.2016 - 03.2018
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
  • Handled customer service issues by providing guidance or escalating for advanced support
  • H&R Block consisted of me walking customers through their filing process with their taxes if they needed help

Secretary

Royal Wealth Property Management
Altamonte Springs, FL
02.2013 - 03.2017
  • As a secretary for Royal Wealth, I oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
  • I was involved with the coordination and implementation of office procedures and frequently had responsibility for specific projects and tasks
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations
  • This role also came with managing and maintaining budgets and carrying out invoices
  • With this job Deadlines may be imposed suddenly, demanding flexibility and reprioritization of workload
  • Created and updated spreadsheets to track and report data
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence

Education

High School diploma -

Lake Mary High School
Lake Mary, FL
05.2016

Some College (No Degree) - Nursing

Valencia College
Orlando, FL

Skills

  • Document and File Management
  • Accounting and Bookkeeping
  • Computers and Technology English
  • Technical Troubleshooting
  • Fast Learner
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Phone Etiquette

Certification

Life & Health Insurance License

Languages

English
Native/ Bilingual

Timeline

Health Insurance Sales Agent

Together Health
04.2022 - 03.2024

Collections Specialist

Chase Card Services
07.2019 - 06.2021

Customer Service/Technical Support

Convergys
04.2016 - 03.2018

Secretary

Royal Wealth Property Management
02.2013 - 03.2017

High School diploma -

Lake Mary High School

Some College (No Degree) - Nursing

Valencia College

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Jasmine Ferguson