Jasmine Fernandez
Chicago,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safe Passage Worker
Claretian associates
Chicago, IL
08.2023 - Current
- Participated in weekly team meetings to discuss caseloads and coordinate efforts towards successful outcomes.
- Advised school personnel on program policies, procedures and initiatives designed to support students facing challenges.
- Contributed to development and documentation of safety program and training initiatives.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Cashier/Merchandise Associate
Rainbow Clothing Store
Chicago, IL
03.2023 - 08.2023
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Margaritas pizza
Chicago, IL
06.2017 - 08.2020
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers, answered questions and provided general information regarding menu items.
- Answered phone calls to assist customers with questions and orders.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Assisted management with inventory control processes such as restocking supplies.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
Customer Service Representative
AutoZone
Chicago, IL
03.2016 - 06.2017
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
James H. Bowen High School
2710 E 89th Street06-2013
Some College (No Degree) -
Olive Harvey College
10001 S. WoodlawnSkills
- Relationship Building
- Strong Work Ethic
- Team Collaboration
- Documentation and Reporting
Accomplishments
- Perfect Attendance
Certification
- Sexual Harassment Training
Timeline
Safe Passage Worker
Claretian associates
08.2023 - Current
Cashier/Merchandise Associate
Rainbow Clothing Store
03.2023 - 08.2023
Cashier
Margaritas pizza
06.2017 - 08.2020
Customer Service Representative
AutoZone
03.2016 - 06.2017
High School Diploma -
James H. Bowen High School
Some College (No Degree) -
Olive Harvey College
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