Jasmine Ferrell
District Heights,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Always committed to maintaining professional relationships to increase profitability and drive business results. Being a very energetic and multilingual employee with dynamic customer service skills allows time to perform best in any field assigned. Always known to show up poised, personable and dedicated to a team-driven environment. One of the best in any field I'm assigned to. Always known to show up poised, personable and dedicated to a team-driven environment. One associated characteristic that sticks well with who I am is being known for maintaining excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
Work History
Post Office Mail Clerk
United States Postal Service
07.2020 - Current
- Sort mail according to size, shape and destination.
- Provide service and sales to walk-in customers.
- Sort and place mail into post office boxes with high levels of accuracy.
- Update and maintain emailing lists and customer records.
- Handle customer inquiries and suggestions courteously and professionally.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Manage timely and effective replacement of damaged or missing products.
- Reduce delivery errors by 25% across Washington, DC.
Customer Service Representative (REMOTE/TEMPORARY)
Amazon
02.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Henry's Soul Cafe
02.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Practiced proper safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created and maintained compliant work environment.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
Volunteer
Kingdoms Cross Homeless Shelter For Woman
09.2017 - 12.2017
- Assisted at least 12 young woman on a day to day basis with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted clients with obtaining housing, employment and support resources.
- Assisted young woman with getting their personal care items and programs they needed.
Education
High School Diploma -
Granby High School
Norfolk, VA03.2017
Skills
- Sales Expertise
- POS Systems
- Conflict Resolution
- Reports
- Safety Courses
- Working with a team or individually
Affiliations
- APWU Union (USPS) Steward
Timeline
Customer Service Representative (REMOTE/TEMPORARY)
Amazon
02.2021 - 11.2021
Post Office Mail Clerk
United States Postal Service
07.2020 - Current
Volunteer
Kingdoms Cross Homeless Shelter For Woman
09.2017 - 12.2017
Cashier
Henry's Soul Cafe
02.2017 - 03.2020
High School Diploma -
Granby High School