Hi, I’m
Jasmine Ferrell
Summary
Performance-driven Healthcare executive with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
years of professional experience
1
Certification
Work History
Laboratory Corporation of America
Regional Specialty Development Executive- Clinical Specialist
09.2022 - Current
Job overview
- Manage 8- specialty service lines (gastroenterology, endocrinology, dermatology, oncology, urology, infectious disease, neurology, and rheumatology)
- Managed close to $3 million book of business
- Create management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to proactively ensure that our claims process operates at the highest level possible
- Grew my assigned territory on average $535,000 yearly
- B2B Sales
- Collaborative/consultative selling into large health systems
- Develop and perform ongoing quality assurance on production processes by establishing control measures, resolving discrepancies and mitigating risks associated with production output
- Successfully led a team of 15 core sales members in various specialty service lines
- Effectively manage a funnel of leads and opportunities in CRM and provide an accurate monthly sales forecast and territory narrative
- Drive sales enablement and efficiency via the optimization of the sales CRM and integrations with quoting and enrollment platforms
- Assume a leadership role during the collaborative development and implementation of marketing and sales strategies to attain assigned sales objectives
- Utilize strong product/market knowledge and sales experience to manage complex sales cycles and resolve customer questions and concerns.
- Closed new business and streamlined account transition to customer relations department
- Completed and submitted monthly and yearly reports to support executive decision making
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Ascend Board Member
09.2022 - Current
Job overview
- Managed all events and tasks for the ASCEND Burlington Chapter
- Responsible for Lab Week yearly Event - Burlington NC
- Governing upper management and advising them on how to best implement organizational strategies
- Assessing the effects of management decisions on all interested parties, like investors, donors, employees and clients
- Overseeing and directing business operations
- Setting policies
- Approving business decisions
- Evaluating executive performances
- Fulfilling fiduciary responsibilities.
Carrington College
Bachelors of Healthcare Administration-Professor
08.2018 - Current
Job overview
- Develops the syllabus for each course assigned based on accreditor and department criteria
- The syllabus is to include learning objectives expressed in behavioral terms
- Distributes the syllabus to the Academic Dean, the Program Director and to each student at the first scheduled class session
- Teaches the depth and scope of class materials as outlined in the syllabus and catalog and relates the instruction to careers and employer expectations
- Prepare and grades examinations based upon course objectives and published exam schedule and returns all assignments in a timely manner
- Implements evaluation for outcomes assessment, and achieves established results while maintaining college standards of student satisfaction
- Works creatively in all classes taught to discourage student withdrawal and maintain satisfactory retention
- Begin and end each class at the designated times, providing a full period of instruction
- Submits, at the designated time, final grades for all students on the class roster.
Laboratory Corporation of America
Territory Key Account Executive/ Contracts Project Coordinator
12.2019 - 09.2022
Job overview
- Educated, instructed, and upsold all assigned accounts
- Managed contracts for lab services and ensured renewals and meetings annually
- Worked with FQHC's to aid in all of their lab needs and value-based care project initiatives
- Maintained a $8500 straight line average upsell monthly
- B2B Sales
- Drive sales enablement and efficiency via the optimization of the sales CRM and integrations with quoting and enrollment platforms
- Upsold current book of business to increase organic growth of 1.5 million
- Provided ongoing service and problem resolution to customer base
- Ensured customer retention by providing superior customer service
- Acted as a liaison between the client and LabCorp operations
- Partnered with and ongoing communication with the operations team in relation to client needs.
- Skilled at working independently and collaboratively in a team environment.
Lewis Gale Physicians
Practice Manager II/Assistant Ethics and Compliance Officer
01.2018 - 12.2019
Job overview
- Responsible for planning, developing, organizing, implementing and directing the day-to-day functions of the clinics and its programs and activities
- Monitored and closed care gaps/value based care initiatives
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
- Create management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to proactively ensure that our claims process operates at the highest level possible
- Responsible for growing a revenue of $1 million
- Work with fellow clinical leaders, corporate leaders, and the Chief Medical Officer in setting the strategic medical management and affordability agenda
- Conducted performance evaluations for staff positions
- Medicaid compliance trainer
- Consulted with market manager, practice supervisors and staff concerning practice operations, problem solving and service improvement
- Ensured that quality and compliance measures were met and the services provided was accurate and fully descriptive
- Streamlined project development processes by implementing agile methodologies, resulting in a 10% reduction in delivery time
- Assumed the administrative authority, responsibility and accountability of directing the activities and programs of the market/division
- Recruited, interviewed, selected, and hired practice personnel, supervisors and staff members.
Miller Motte Technical College
Adjunct Instructor
09.2016 - 07.2018
Job overview
- Prepared coursework for college students in medical assisting and certified nursing assisting courses
- Teach various subjects such as medical terminology, medical coding, medical insurance, medical law and ethics, medical orientation, medical computer applications, document processing, anatomy and physiology, nutrition and wellness, and medical office administration
- Executed daily structured class room experiences that include the following; daily peer grading of workbooks, lecture/coverage of assigned chapter content, review of content via end of chapter review exams (pre-lecture quizzes)
- Collected assignments, record grades and overall class activity on daily attendance sheet, maintaining record of absences, notice of withdrawal and/or class drop information for Program Department.
Lewis Gale Physicians
Medical Office Coordinator, Endocrinology and Internal Medicine
01.2017 - 01.2018
Job overview
- Scheduled meetings and appointments
- Organized the office layout and order stationery and equipment
- Purchasing and monitoring inventory tracking/analysis
- Partnered with HR to update and maintain office policies/hiring as necessary
- Organized office operations and procedures
- Processed payroll
- Time, and attendance
- Maintain quality assurance for patients and employees
- Coordinated with IT department on all office equipment/ budget management
- Managed contract and price negotiations with office vendors, service providers and office lease
- Managed office G&A budget, ensure accurate and timely reporting
- Assisted in the onboarding process for new hires
- Liaised with facility management vendors, including cleaning, catering and security services
- Managed employee time in Kronos
- Planned in-house or off-site activities, like parties, celebrations and conferences.
Jefferson Surgical Clinic
Administrative Medical Secretary
07.2015 - 12.2016
Job overview
- Represented neurosurgical, vascular and urological physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc
- Ensured physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
- Produced information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
Carilion Clinic Roanoke VA
Radiology Technology Assistant
01.2013 - 07.2016
Job overview
- Cardiac monitoring and patient verification
- Assisted technologist with film processing, and maintenance of files
- Assess MRI Equipment for failures prior to exam
- Assisted in transferring patients to and from exam and scanning tables or wheelchairs
- Collected and routed film requests, imaging equipment and supplies
- Prepared room, supplies and equipment for MRI procedures.
Education
Radford University Radford, VA
Master of Science from Healthcare Administration
12.2016
University Overview
- Dean's List 2013-2015
- Scholarship Recipient
- GPA 3.8
- magna cum laude graduate
Google
Certification from Project Management And Agile Methodologies
2023
Radford University Radford, VA
Bachelor of Science from Health Sciences
12.2015
University Overview
- Minor in Healthcare Management
- Minor in Healthcare Humanities
- American College of Healthcare Executives Membership
- Dean's List 2015-2016
- 3.8 GPA
- Member of student council
Skills
- Budget management
- Team collaboration
- Legislative knowledge
- Task prioritization
- Policy analysis
- Time management
- Project management
- Sales Operation
- Pipeline Management
- Cost Analysis and Savings
- Process Improvements
- Capital Spending
- Purchasing and Planning
Accomplishments
- Promoted to Regional Sales Executive after 3 successful years in the sales department.
- Reduced department operating costs by 15% in 8 months.
- Increased company revenue by $865,000 in Q1 by negotiating deals and increasing sales.
- Collaborated with team of 15-40 professional in the development of several healthcare projects .
Certification
- PMP - Project Management Professional
- Agile Training
Timeline
Regional Specialty Development Executive- Clinical Specialist
Laboratory Corporation of America
09.2022 - Current
Ascend Board Member
09.2022 - Current
Territory Key Account Executive/ Contracts Project Coordinator
Laboratory Corporation of America
12.2019 - 09.2022
Bachelors of Healthcare Administration-Professor
Carrington College
08.2018 - Current
Practice Manager II/Assistant Ethics and Compliance Officer
Lewis Gale Physicians
01.2018 - 12.2019
Medical Office Coordinator, Endocrinology and Internal Medicine
Lewis Gale Physicians
01.2017 - 01.2018
Adjunct Instructor
Miller Motte Technical College
09.2016 - 07.2018
Administrative Medical Secretary
Jefferson Surgical Clinic
07.2015 - 12.2016
Radiology Technology Assistant
Carilion Clinic Roanoke VA
01.2013 - 07.2016
Radford University
Master of Science from Healthcare Administration
Certification from Project Management And Agile Methodologies
Radford University
Bachelor of Science from Health Sciences