Jasmine Finklea
Eastlake,OH
Summary
Seasoned processing professional prepared for high-stakes environments requiring precision and efficiency. Proven track record of enhancing workflow processes, ensuring data integrity, and maintaining compliance with regulatory standards. Known for fostering team collaboration and flexibility to adapt to evolving needs, with focus on attention to detail and communication skills.
Overview
15
15
years of professional experience
Work History
Senior Processor
Progressive Insurance - Mayfield Village Service Center
02.2018 - Current
- Assisted in processing applications with attention to detail and accuracy.
- Learned operational procedures and compliance guidelines to support workflow efficiency.
- Adapted quickly to new software systems for application tracking and documentation.
- Collaborated with team members to streamline processing tasks and improve turnaround times.
- Provided support in data entry, ensuring information accuracy and timely updates.
- Engaged in training sessions to enhance knowledge of industry standards and best practices.
- Contributed ideas for improving current processes based on firsthand experience and observations.
- Maintained organized records, facilitating easy retrieval of information during audits or reviews.
- Developed strategies to streamline workflows and reduce redundancies within the processing department, leading to increased productivity levels.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
- Managed high-volume workloads for timely and accurate completion of Commercial Insurance applications.
- Received and reviewed incoming documents and materials.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Investigated processing errors and malfunctions, resolving issues with minor system issues.
Trainer
Spectrum
06.2012 - 02.2018
- Developed and delivered training programs to enhance employee skills and knowledge retention.
- Assessed training needs and tailored content to meet diverse learner requirements.
- Implemented feedback mechanisms to evaluate training effectiveness and drive continuous improvement.
- Facilitated workshops and seminars, fostering an engaging learning environment for participants.
- Mentored junior trainers, promoting best practices in instructional design and delivery techniques.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Increased employee competency with creation of targeted skill development paths.
- Provided coaching and mentoring to employees.
- Trained and mentored 25 new personnel hired to fulfill various roles.
Home Health Aide
C&S Health Care
04.2010 - 06.2016
- Provided compassionate personal care, assisting with daily living activities and maintaining client dignity.
- Monitored patient health, documenting vital signs and reporting significant changes to healthcare professionals.
- Assisted clients with mobility, ensuring safety during transfers and promoting independence in movement.
- Developed personalized care plans in collaboration with healthcare teams to meet individual needs effectively.
- Trained new staff on best practices for patient care, fostering a supportive team environment.
- Coordinated transportation arrangements for clients, enhancing access to medical appointments and community resources.
- Advocated for clients' needs within interdisciplinary teams, ensuring comprehensive support and continuity of care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Supervised 24 hour patient care team
- Monitored changes in clients' conditions to report concerns to supervisor.
Education
High School Diploma -
Euclid High School
Euclid, OH06-2010
Skills
- Advanced data analysis
- Workflow management
- Expert communication
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Microsoft Excel
- Data entry
- Multitasking and organizing
- Document review
- Data entry background
- Strong work ethic
- Teamwork
- Punctual and reliable
- Multitasking
- Organizational skills
Timeline
Senior Processor
Progressive Insurance - Mayfield Village Service Center
02.2018 - Current
Trainer
Spectrum
06.2012 - 02.2018
Home Health Aide
C&S Health Care
04.2010 - 06.2016
High School Diploma -
Euclid High School
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