Jasmine Fivecoats
Hagerstown,MD
Summary
Clinical operations specialist that has demonstrated success in managing and optimizing healthcare processes. Skilled in coordinating cross-functional teams, ensuring compliance, and streamlining workflows to improve patient outcomes. Known for adaptability and reliability, with focus on fostering collaboration and driving results. Proficient in project management, regulatory standards, and quality assurance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Inventory & Clinical Operations Coordinator
Northern Virginia Orthodontics
06.2022 - 04.2025
- Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication.
- Evaluated existing workflows for opportunities to improve efficiency, resulting in reduced wait times for patients seeking care.
- Ensured regulatory compliance by diligently tracking documentation and maintaining up-to-date knowledge of industry standards.
- Managed vendor relationships to ensure timely delivery of supplies and services necessary for efficient clinical operations.
- Provided exceptional chairside assistance during complex orthodontic procedures, such as; bracket placement and adjustments, aligner fittings, and appliance installations. Minimizing patient discomfort and promoting successful outcomes.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Conducted initial patient assessments, gathering vital information for orthodontist to create customized treatment plans.
- Increased practice efficiency, managed multiple patient appointments simultaneously without compromising care quality.
Administrative Services Office Assistance
Specialized Engineering
04.2021 - 01.2022
- Provided comprehensive administrative support to engineering teams and project managers, including scheduling meetings, preparing documents, and maintaining project files.
- Managed office communications, including phone calls, emails, and correspondence with clients, vendors and contractors.
- Coordinated travel arrangements, expense reports, and timesheets for staff across multiple projects.
- Maintained organized filling systems for technical drawings, project specifications, and regulatory documentation.
- Received and/or processed confidential information.
- Communicated and collaborated with members of management and staff.
Custodial Professional
Reflections of New Cleaning Co.
03.2020 - 03.2021
- Maintain a clean environment for residential and commercial businesses such as, healthcare facilities, construction sites and residential housing
- Ensuring spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
- Sweeping and mopping floors, vacuuming carpets
- Washing and sanitizing toilets, sinks and showers and restoking disposables
Front End Supervisor
Paisano’s Pizza
08.2018 - 10.2019
- Lead the storefront by supervising and training new employees
- Provide excellent customer service; proved willingness to always be of assistance to customers
- Handle money transactions to include filing procedures, inventory management, scheduling, and end of business close out tasks
- Always establish friendly yet professional atmosphere to promote attentive customer service and good teamwork
- Perform sanitation maintenance required by the state of Maryland with the purpose of providing good quality service and avoid infractions in accordance with Maryland state law
Customer Service - Sales Associate - Inventory Control
Bed Bath & Beyond
10.2016 - 04.2018
- Issued receipts, refunds, credits or change due to customers
- Assisted in the day-to-day office, store, and warehouse functions and other areas of operation as needed
- Resolved issues concerning pricing, availability, damaged product, buy-backs, and special orders
- Recognized, priced and stored merchandise
- Handled all the complaints from customers with sensitivity
- Aided in the purchase and inventory of store office supplies to maintain sufficient stock in the store to always meet customer’s needs
- Consistently created a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs in person or by phone
Education
Bachelor of Arts - Psychology
Frederick Community College
Frederick, MD04-2020
High School Diploma -
Mojave High School
Las Vegas, NV05.2016
Skills
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Inventory Management
- Data entry and File management
- Inbound phone call handling
- HIPAA compliance
- X-Ray Certified
- Staff training and Development
- Appointment scheduling
- Detail oriented & reliable
- Digital radiography proficiency
- Excellent multitasking abilities
- Orthodontic expertise
Certification
Dental Radiation Safety
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Office Inventory & Clinical Operations Coordinator
Northern Virginia Orthodontics
06.2022 - 04.2025
Administrative Services Office Assistance
Specialized Engineering
04.2021 - 01.2022
Custodial Professional
Reflections of New Cleaning Co.
03.2020 - 03.2021
Front End Supervisor
Paisano’s Pizza
08.2018 - 10.2019
Customer Service - Sales Associate - Inventory Control
Bed Bath & Beyond
10.2016 - 04.2018
Bachelor of Arts - Psychology
Frederick Community College
High School Diploma -
Mojave High School
Similar Profiles
Xavier GreeneXavier Greene
Call Center/ Patient Experience at Northern Virginia OrthodonticsCall Center/ Patient Experience at Northern Virginia Orthodontics
Kate PelusoKate Peluso
Sterilization Technician at Eastern Virginia OrthodonticsSterilization Technician at Eastern Virginia Orthodontics
Kathryn ParkerKathryn Parker
Student Orthodontics Assistant at Virginia Commonwealth University School of Dentistry, OrthodonticsStudent Orthodontics Assistant at Virginia Commonwealth University School of Dentistry, Orthodontics