Jasmine Fletcher
Virginia Beach,VA
Summary
Eager customer service representative always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Determining people’s needs and showing empathy is a personal strength.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Private Nanny
Care.com Inc
01.2017 - Current
- Watching kids of all ages
- Preparing food
- Outdoor activities
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Allowed for ample outdoor recreation time to support physical development
Infant Teacher
Child Time Daycare
01.2020 - 08.2020
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional and communication skills in infants.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Technical Support
IBEX Global
01.2019 - 10.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to IBEX technical support needs.
- Managed over 50 customer calls per day.
Customer service representative
Dominion Energy
01.2018 - 01.2019
- Billing inquiries
- Report outages
- Schedule technicians
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Managed over 75-100 customer calls per day.
Key holder
Suburban Cleaners
01.2017 - 01.2018
- Opening and Closing of store
- Creating advertisement for the Business
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Dispatcher
Atlantic Protective Services
01.2016 - 01.2017
- Dispatching Fire, Police & Ambulance
- Talking to customer in distress
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed over 100-250 customer calls per day.
Cashier & Customer Service
Burlington Coat Factory
01.2015 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Delivery Driver
Floral Events
01.2014 - 01.2015
- Made flower arrangements
- Delivered the flower arrangements to the desired customer in a decent amount of time
- Ensuring the best customer service was given
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Retail Sales Associate
Love Culture
01.2014 - 01.2014
- Process payments and returns
- Organize clothes racks
Sales Associate
Journeys
01.2014 - 01.2014
- Process payments and returns
- Organize the stock room room
- Cleaned display shoes
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Certificate -
Norfolk State University
Norfolk, VAPharmacy Technician Certificate -
Centura College
Norfolk, VAECPI University
Virginia Beach, VA2015
Skills
- Arts and Crafts
- Praise and Encouragement
- Behavior Modeling
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Microsoft Office
- Active Listening
- Ease with Computers and Technology
- Computers and Technology
- Research and Analytical Skills
Certification
Customer Service (Certified) (8 years)
DCJS certified(3 Years)
Timeline
Infant Teacher
Child Time Daycare
01.2020 - 08.2020
Technical Support
IBEX Global
01.2019 - 10.2019
Customer service representative
Dominion Energy
01.2018 - 01.2019
Private Nanny
Care.com Inc
01.2017 - Current
Key holder
Suburban Cleaners
01.2017 - 01.2018
Dispatcher
Atlantic Protective Services
01.2016 - 01.2017
Cashier & Customer Service
Burlington Coat Factory
01.2015 - 01.2016
Delivery Driver
Floral Events
01.2014 - 01.2015
Retail Sales Associate
Love Culture
01.2014 - 01.2014
Sales Associate
Journeys
01.2014 - 01.2014
Certificate -
Norfolk State University
Pharmacy Technician Certificate -
Centura College
ECPI University
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