Jasmine Fletcher
St Louis,MO
Summary
Dynamic customer service professional with proven conflict resolution skills at Union Station The Wheel. Recognized for enhancing customer loyalty through empathetic complaint resolution and adept at payment processing. Strong multitasking abilities and critical thinking ensure efficient service delivery in high-pressure environments. Committed to fostering positive customer experiences and driving repeat business.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Union Station The Wheel
03.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Saint Louis Zoo
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Administration
Lincoln University
Jefferson City, MO05-2028
High School Diploma -
Career Academy Clyde C Miller
St.Louis 05-2024
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Payment processing
- Staff training
- Service upselling
- Problem-solving abilities
- Lifting and sorting
- Multitasking
- Excellent communication
Languages
English
Timeline
Customer Service Representative
Union Station The Wheel
03.2023 - 07.2024
Cashier
Saint Louis Zoo
03.2021 - 04.2022
Business Administration
Lincoln University
High School Diploma -
Career Academy Clyde C Miller
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