Jasmine Flores
Houston,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Texas Regional Clinic
02.2023 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Entrust Urgent Care
05.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Server
Buffalo Wild Wings
01.2019 - 04.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Cyclone Anayas
02.2018 - 01.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender/Server
Lupe Tortilla
06.2016 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Hostess/Server
Guadalajara Hacienda
01.2010 - 01.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Medical Assistant
The College of Health Care Professions
Houston, TX03.2023
High School Diploma -
Spring Woods
Houston, Tx05.2014
Skills
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Team player attitude
- Outgoing Personality
- Cleanliness and hygiene
Timeline
Medical Assistant
Texas Regional Clinic
02.2023 - Current
Medical Assistant
Entrust Urgent Care
05.2022 - 12.2022
Server
Buffalo Wild Wings
01.2019 - 04.2020
Server
Cyclone Anayas
02.2018 - 01.2019
Bartender/Server
Lupe Tortilla
06.2016 - 01.2018
Hostess/Server
Guadalajara Hacienda
01.2010 - 01.2015
No Degree - Medical Assistant
The College of Health Care Professions
High School Diploma -
Spring Woods