Jasmine Fonseca

Resolving customer inquiries efficiently, ensuring high satisfaction levels and loyalty.

Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts when possible.

Responding to customer requests for materials, services, and company information.

Resolving customer complaints with empathy and understanding.

Maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Maintaining up-to-date knowledge of service and policy changes.

Managing multiple systems to maintain smooth call flow.

Trouble-shooting system issues

.Specialty Sales Representative.

Unloading, separating, and organizing merchandise Stocking Checking/ Fixing item counts Adjusting orders according to weekly sales Working in new items Working out closed out/ no longer in system items Keeping backstock/ shelf area organized and neat Costumer service

.Front End Office Associate. (supervisor)

Making sure safe count is balanced and correct

Checking sales reports

Managing F.E. employees

Managing bank deposits

Handling Western Union/ Money order transactions

Handling lottery sales

logging money onto computer as well as filing

Customer Service

.Backup Retail Pricing Coordinators.

Manage store pricing tags

Manage store signage

Handling daily price changes

Handling items not in system

Handling pricing reports

Handling manually requested tags

Customer service.

Keeping the electronic department clean and organized while assisting customers on any questions they had.

Stocking and restocking the shelves.

Cashing out customers when they were ready to be checked out. handling cash, debit, and credit while also logging layaway orders. Labeling, organizing, and handling pick-ups.

• My responsibilities were to keep the restaurant clean and organized. handling cash, debit, credit, and checks. having good communication skills, being open and friendly. dealing with difficult customers in a professional manner. restocking items and keeping great attention to detail. organizing my time and keeping up to task. balancing and keeping track of the money i was handling.
• Phone: (832) 887-7134

• My responsibilities included balancing the register in the morning and balancing it before clocking out. keeping my area clean and organized. having product knowledge and placement. keeping a friendly and safe environment and ensuring that the customer left happy. knowledge of food stamps, credit, debit, cash and checks. having good communication skills, being open and friendly.
• Phone: (713) 928-2854