Jasmine Foster
Staten Island,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AST Financial
02.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered approximately 10 or more telephone calls in fast timely manner
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security
Allied Universal
03.2022 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Ticket Taker
Barclays
03.2022 - 06.2022
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Customer Service Representative
Eastern Call District
03.2020 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Security, Cashier
Shopper World
06.2021 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
Ssp America
01.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Supported needs of 5 or more- person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality
Customer Service
Leadership
11.2011 - 06.2016
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
- Increased sales by 10%, meeting goals expectations
Education
High School Diploma -
Andrew Jackson Highschool
Cambria Heights06.2015
Skills
- Stocking and Replenishing
- Coordination
- POS Systems Expertise
- Receiving Support
- Crisis Management Plans
- Safety and Security
- Security Guard License
- Surveillance
- Sales expertise
- Creative problem solving
Certification
- Licensed security guard - 8hr & 16hr
Timeline
Customer Service Representative
AST Financial
02.2023 - 04.2023
Security
Allied Universal
03.2022 - 06.2022
Ticket Taker
Barclays
03.2022 - 06.2022
Security, Cashier
Shopper World
06.2021 - 11.2021
Customer Service Representative
Eastern Call District
03.2020 - 05.2022
Hostess
Ssp America
01.2018 - 02.2019
Customer Service
Leadership
11.2011 - 06.2016
High School Diploma -
Andrew Jackson Highschool
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