JASMINE FOX
Denham Springs,LA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Brown & Root Industrial Services
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Patient Care Technician
Royal Basics
06.2019 - 08.2021
- Assisted with plan of care, maintained clean and safe environment, and assisted with activities of daily living to include personal hygiene, ambulation, and feeding
- Measured and documented intake and output and monitored medication
- Maintained patient safety and provided for the delivery of basic patient care
- Completed documentation of patient related tasks
- Ensured the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth
- Helped with colostomy care and prosthetic appliances
Customer Service Representative
Conduent | Call Center
01.2018 - 08.2020
- Answered inbound calls and transferred to appropriate departments
- Adhered to HIPAA law and followed Humana procedures and policies
- Accessed and updated customer records and explained insurance benefits and coverage
- Sent detailed information and pamphlets to interest customers and created accounts for new patients
- Assisted with modifying and setting up plans during open enrollment
- Documented interactions in software programs (CRM, QuickStart, Litton, HOD, CI and QuickBooks)
- Helped with customer issues and complaints and accustomed to working with confidential information
Retail Sales Associates / Cashier / Customer Service
Walmart | Retail
06.2015 - 10.2018
- Greeted customers, and answered questions regarding services and products
- Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays
- Process and received payments, issued receipts, and accepted cash, credit/debit card, and mobile device payments
- Perform credit transactions and refunded funds (monies) to patrons/customers
- Worked as a team member and provided assistance when needed
- Comfortable working in fast-paced environment with diverse customers and staff members
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
2020
Skills
- KEY QUALIFICATIONS
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- Introduction to CPT & ICD-10 Coding
- Medical Terminology
- Medical Records Management for the Billing Specialist
- HIPAA Compliance
Affiliations
Customer service oriented professional with healthcare industry experience and accustomed to a call center environment.
Capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical
records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and
completeness.
Certified in CPR and First Aid
Demonstrated customer service skills to effectively deal with patients and healthcare providers
Function independently with minimal direction and guidance
Problem solving skills necessary to research and resolve discrepancies, denials, appeals, and collections
Microsoft Office Applications / MS Word | MS Excel | MS PowerPoint | Typing Speed: 38 WPM
Electronic Medical Records (EMR / EHR) | Greenway Prime Suite EHR
Certification
CPR
Timeline
Administrative Assistant
Brown & Root Industrial Services
01.2022 - Current
Patient Care Technician
Royal Basics
06.2019 - 08.2021
Customer Service Representative
Conduent | Call Center
01.2018 - 08.2020
Retail Sales Associates / Cashier / Customer Service
Walmart | Retail
06.2015 - 10.2018
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy