Jasmine Franklin
Fresno,TX
Summary
Well-qualified, customer experience expert, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Wine Vibes
02.2023 - Current
- As a wine brand ambassador, we promote the sale of wine and menu items to customers
- In this role, we learn about each product the employer makes, and provide expert opinions on different products
- TABC/ Food Handlers certified
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing experience.
CRIA admin
Axiom Medical
01.2022 - 03.2022
- Perform and document telephonic medical case management according to Axiom's Best Practice Guidelines and Nursing Directives
- Perform screenings and follow ups for our Contagious Respiratory Illness Assessment (CRIA)
- Assign new cases to medical staff in accordance with corresponding licensing laws
- Provide excellent customer service in a fast-paced environment
Smile Guide
Smile Direct Club
08.2018 - 04.2020
- Be the face of Smile Direct Club, explain our product, and guide customers through timelines and expectations
- Engage and form a genuine connection with customers to keep them excited about their journey to a more confident smile
- Use cutting edge technology to create a 3D scan of customer’s teeth
- Help customers select the best payment plan for their budget
- Work with your teammates to create a positive, high-energy atmosphere
- Built personal relationships with guests to promote positive experiences.
Receptionist
Massage Envy
05.2016 - 06.2018
- Contacted inactive members to book an appointment
- Performed job duties with optimism, gratitude, excellence, consistency and empathy
- Stayed updated and upsold retail products and promotions
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Cashier
HEB
01.2012 - 03.2016
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Lifeguard
GHPM
05.2010 - 09.2013
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
RDA CPR Dental - Dental Assisting
Academy For Dental Assisting
Houston, TX08.2018
No Degree - General Studies
Houston Community College
2015
High School Diploma -
Hightower High School
Missouri City, TX2013
Skills
- Proficient Communication Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Experience with Microsoft Office
- Multi line call experience
- Account Management
- Ability to work in a team
- Interpersonal Skills
- Customer service focused
- Rapport Building
- Product Demonstrations
- Social Media Marketing
- Effective Networking Abilities
Certification
- RDA License - 2018
- First Aid/CPR Certified- 2018
- Certified Smile Guide - 2018
- TABC/ Food handlers - 2023
Hobbies
- Cooking/ baking
- exercising/ yoga
- binge-watching new shows/ movie
Timeline
Brand Ambassador
Wine Vibes
02.2023 - Current
CRIA admin
Axiom Medical
01.2022 - 03.2022
Smile Guide
Smile Direct Club
08.2018 - 04.2020
Receptionist
Massage Envy
05.2016 - 06.2018
Cashier
HEB
01.2012 - 03.2016
Lifeguard
GHPM
05.2010 - 09.2013
RDA CPR Dental - Dental Assisting
Academy For Dental Assisting
No Degree - General Studies
Houston Community College
High School Diploma -
Hightower High School