Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Jasmine Frederick

Jasmine Frederick

Huber Heights,OH

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to enhance guest experiences through effective communication and upselling techniques, resulting in increased sales. Adept at multitasking and fostering positive guest interactions, ensuring a welcoming atmosphere for all patrons.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Outback Steakhouse
09.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Housekeeping Cleaner

Self Employed Services
03.2020 - 08.2020
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Bartender

Logans Roadhouse Grill
03.2014 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Real Estate Sales Professional - Real Estate

Sinclair Community College
Dayton, OH
03-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Effective communication
  • Professional appearance
  • Suggestive selling
  • Point of sale operation
  • Wine service
  • Multitasking and organization
  • Upselling techniques
  • Positive guest interactions

Accomplishments

  • Certified in Microsoft Word
  • Passed Introduction to Business course with a 100% in Word, Excel, Access, and Powerpoint.
  • Can work three different positions at my current job (server, bartender, key manager).
  • Employee of the Month [October 2022, March 2023]

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • Microsoft Office Specialist (MOS) Certification
  • [OHIO] Driver's License

Timeline

Housekeeping Cleaner

Self Employed Services
03.2020 - 08.2020

Server

Outback Steakhouse
09.2019 - Current

Bartender

Logans Roadhouse Grill
03.2014 - 09.2019

Real Estate Sales Professional - Real Estate

Sinclair Community College

Similar Profiles

CREATE PROFILE
Jasmine Frederick