Jasmine French
Sacramento,CA
Summary
Hello, I have plenty experience as a CSR/ Nursing Assistant and also worked as an emergency dispatcher for a major company in a corporate center. I've also had clinical experience working with dialysis patients regionally. Through these jobs I've learned how to use spreadsheets to coordinate schedules, navigate computer programs to help with patient records filing, and most importantly how to properly communicate with clients. I also am certified in CPR/BLS/AED for adults children, and infants. I am service-oriented and resourceful with in-depth clinical skills and assessment training. Meeting patient personal care and hygiene needs with diligent assistance. Understanding the importance of keeping supplies stocked and equipment sterilized for use. Experienced providing quality care to patients in variety of medical settings. I deliver excellent communication and task prioritization skills for effective patient care coordination. I have proven ability to stay organized and prioritize tasks in fast-paced environments.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Personal Care Assistant
Apex Care
11.2021 - 07.2022
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
11.2020 - 08.2021
- Under supervision of the charge nurse (RN) and doctor
- I worked 12 hour rotating shifts and seen multiple patients a day, including those with covid-19
- I also had days for front / back office duties helping with insurance verifications, using EHR/EMR systems for patient charting, taking vital signs
- Being a liaison between the social worker and patients, and keeping patients records updated
- As a technician I was the patients 1st point of access, greeting and escorting them to their treatment stations.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Nursing Assistant
Your Home Nursing Services
11.2019 - 05.2020
- Making sure they are reminded of needed medications, and fulfilling their daily goals
- I work in-home, at facilities, and with all types of clients including but not limited to those on hospice/disabled
- Keeping them safe and ensuring a tidy bedside
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Caregiver
BRIGHSTAR
03.2019 - 09.2019
- As a caregiver, I'm inclined to help patients with Assisted daily living activities
- Making sure they are reminded of needed medications, and fulfilling their daily goals.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Alarm Dispatcher/ clerk
Bay Alarm Company
02.2019 - 08.2019
- I was responsible for customer data entry, taking in bound calls, and making outbound calls.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
Daycare Assistant Teacher/ administrator
Gilmore's family daycare
12.2018 - 02.2019
- As an assistant teacher, I worked with children from the ages of 6months-6 years old
- I helped prepare lunch, change diapers, and teach preschool curriculum.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
KFC Team Member
KFC
06.2018 - 12.2018
- At KFC, I worked the drive-thru and front registers for night/morning shifts
- I also helped maintain the store's cleanliness
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Part-time Sales Associate/Cashier
Footlocker Inc
08.2017 - 12.2018
- At Lady Footlocker, I helped meet the company's daily sales goals by conversing with customers and selling shoes
- I worked as a part-time sales associate, and sometimes worked at the other stores that are owned by the the company.
- Streamlined checkout procedures for faster service and reduced wait times.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
Taco Bell Crew Member
Golden Gate Bell LLC
02.2017 - 08.2017
- I had been working at a Taco Bell restaurant for a little more than 6 months
- From this job, I learned exceptional customer service skills and how to be successful when working with a team
- My daily duties were to work at the front register and drive-thru window, taking orders.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Administrator / Instructor
Franklin Band Boosters (Franklin middle school)
09.2016 - 03.2017
- For this job, I was a lead instructor for the Band department
- I set up fundraisers and scheduling for the program, while also coordinating trips for their performances.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Education
High school diploma or GED in Nursing -
American River College
Sacramento, CA12.2023
Skills
- Anatomy And Physiology
- Medical Terminology
- Mental Health Studies
- Early Childhood
- Child Care
- Dispatch
- Home Health
- Personal Care
- Receptionist
- Customer Service
- Caregiving
- Nursing
- Medical Records
- Hospice Care
- Healthcare (2 years)
- Meal Preparation
- Vital Signs
- Patient Care
- Medication Administration
- HIPAA
- Typing
- Dialysis Experience
- EMR Systems
- Microsoft Word
- Medical Billing
- Administrative & Business Operations (1 year)
- Documentation review
- Data collection
- Epic
- Multi-line phone systems
- Clerical experience
- Patient monitoring
- Windows
- Customer support (4 years)
- Analysis skills
- Home Care
- Medical Office Experience
- EHR systems (1 year)
- OOP
- Communication skills
- Emergency Response
- Vital Signs Monitoring
- Feeding Assistance
- Healthy Meal Preparation
- Infection Prevention
- Hospice and Palliative Care
- Patient Services
- Patient Assessment
- Patient Relations
- First Aid Certification
- CPR Certification
- Basic Life Support
- CNA Certification
Certification
- First Aid CPR AED, 02/01/19 - 02/01/21
- Driver's License
- CNA
- BLS Certification
Additional Information
I am a very hardworking person. Regardless of the circumstances a situation may give me, I'm productive in any environment. I'd be honored to be a part of a work team as a positive contribution, that allows me to show these characteristics.
Assessments
- Medical terminology, Proficient, 01/01/22
- Work style: Reliability, Proficient, 07/01/21
- Sales skills, Proficient, 11/01/21
- Work style: Professionalism, Completed, 08/01/21
- Retail customer service, Proficient, 09/01/22
- Customer service, Proficient, 08/01/21
- Administrative assistant/receptionist, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 12/01/21
Work Authorization
Authorized to work in the US for any employer
Groups
- Health occupation introductions, Present, Every Summer I participate in a group with other students from the Solano / Sonoma county areas, that learns about occupations within the medical field. We visit hospitals and nursing homes, shadowing underneath their workers and doing hands-on training.
- Teaching Career Pathways, Present, During my school hours, I drive myself to an elementary school nearby and assist with teaching a kindergarten class. I create lesson plans, engaging activities, and help plan their overall school year. I love working with children, and someday aspire to focus on that specific age group as I carry out a healthcare career.
Personal Information
- Willing To Relocate: Anywhere
- Title: Healthcare worker / Customer service representative/Administrative clerk
Timeline
Personal Care Assistant
Apex Care
11.2021 - 07.2022
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
11.2020 - 08.2021
Nursing Assistant
Your Home Nursing Services
11.2019 - 05.2020
Caregiver
BRIGHSTAR
03.2019 - 09.2019
Alarm Dispatcher/ clerk
Bay Alarm Company
02.2019 - 08.2019
Daycare Assistant Teacher/ administrator
Gilmore's family daycare
12.2018 - 02.2019
KFC Team Member
KFC
06.2018 - 12.2018
Part-time Sales Associate/Cashier
Footlocker Inc
08.2017 - 12.2018
Taco Bell Crew Member
Golden Gate Bell LLC
02.2017 - 08.2017
Administrator / Instructor
Franklin Band Boosters (Franklin middle school)
09.2016 - 03.2017
High school diploma or GED in Nursing -
American River College
- First Aid CPR AED, 02/01/19 - 02/01/21
- Driver's License
- CNA
- BLS Certification
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