JASMINE FULCHER
Covington,GA
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and health information.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Emory Healthcare
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Assists clinicians with completion of delinquent/incomplete health records.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Coordinated patient scheduling, check-in and check out.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Customer Service Representative
Randstad (Maximus Call Center)
02.2021 - 04.2024
- Work with customers to access government sponsored programs and receive program services
- Interact with program participants on a regular, daily basis
- Educate customers on program services and eligibility requirements
- Exhibit advanced programmatic knowledge and assist customers through application process
- Work with customers to meet and achieve program goals
- Respond to customer inquiries via telephone, IVR, or web based portal
- Accurately and efficiently perform data entry
- Manage inbound and outbound calls to respond to inquiries and resolve concerns
Medical Screener
Atlanta Asthma & Allergy
11.2018 - 02.2021
- Maintained confidentiality concerning treatment and personal information
- Ensured complete documentation when entering data into the EMR system
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Documented clinical information in patient medical records daily
Food Service Worker
Veterans Hospital
10.2015 - 07.2018
- Assisted with opening procedures by setting up kitchen workstations and equipment
- Prepared, assembled, and delivered patient trays and maintained sanitary conditions in service and storage areas
- Prepared special orders following prescribed diets with correct ingredients
- Performed food safety and sanitation check by setting dish washing machine to correct temperature
- Created food orders to exact customer specifications
Education
Graduate Certificate - Medical Billing And Terminology
Georgia Medical Institute
Atlanta GABachelor of Science - Healthcare Management
American Intercontinental University
Atlanta GASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Phone and email etiquette
- Medical terminology
- EMR
- Healthcare systems navigation
- Problem-solving
- Appointment scheduling
- Registration and admissions
- Clinical documentation
- Health information management
- Data entry
- Collecting vital signs
Timeline
Patient Access Representative
Emory Healthcare
04.2024 - Current
Customer Service Representative
Randstad (Maximus Call Center)
02.2021 - 04.2024
Medical Screener
Atlanta Asthma & Allergy
11.2018 - 02.2021
Food Service Worker
Veterans Hospital
10.2015 - 07.2018
Graduate Certificate - Medical Billing And Terminology
Georgia Medical Institute
Bachelor of Science - Healthcare Management
American Intercontinental University