Jasmine Funes Moreno
South Gate,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
South Gate, CA
10.2024 - Current
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed additional duties as assigned by management team.
- Greeted customers and identified their needs.
- Excelled in exceeding daily credit card application goals.
- Addressed customer questions and concerns regarding products and services.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Responded to customer inquiries via phone, email and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current sales promotions and new product releases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with key clients through regular contact and follow-up communication.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Cashier
Wendy's
South Gate, CA
06.2022 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated the cash register to ring up the final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- I became familiar with products to answer questions and make suggestions.
Education
License - Real Estate
Century 21 Realty Masters
Norwalk, CA06-2025
Medical Assistant - Medical
North-west College
Long Beach Ca05-2025
High School Diploma -
South East Senior High
South Gate, CA06-2024
Skills
- Safety regulations
- Complaint escalation
- Regulatory compliance
- Account management
- Appointment scheduling
- Problem resolution
- Multi-line phone systems
- Retail marketing
- Software troubleshooting
- Product merchandising
- Customer support
- Sales closing
- Refunds and exchanges
- Complaint handling
- Customer service
- Conflict resolution
- Guest services
- Order coordination
- Patience and composure
- Cash handling
- Telephone management
- Cash management
- Customer focus
- Time management
- Customer satisfaction
- Retail merchandising
- Cash handling expertise
- Refund handling
- Reliability and punctuality
- Multitasking and organization
- Customer relationship management (CRM)
- Payment collection
- Positive and professional
- Product knowledge
- Quality assurance
- Basic math
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
10.2024 - Current
Cashier
Wendy's
06.2022 - 10.2024
License - Real Estate
Century 21 Realty Masters
Medical Assistant - Medical
North-west College
High School Diploma -
South East Senior High
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