Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Gabriel

League City,Texas

Summary

Enthusiastic, personable, and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, efficient, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

8
8
years of professional experience

Work History

Field Support Agent Remote

Aptive Enviromental
Provo, Utah
06.2021 - 02.2025
  • Provided onsite assistance for service professionals in the field.
  • Provided exceptional customer service, resolving technical issues quickly and efficiently.
  • Assisted customers with setting up their products, providing technical support and guidance.
  • Created detailed reports on all customer support activities for management review.
  • Collaborated closely with clients, technicians, and other personnel involved in product development.
  • Demonstrated strong communication skills, responding to customer inquiries in a timely manner.
  • Resolved escalated customer complaints in a professional manner by taking ownership of the issue.
  • Managed multiple tasks simultaneously while meeting strict deadlines.
  • Maintained accurate records of customer interactions and transactions using company databases.

CUSTOMER SOLUTION AGENT REMOTE

Aptive Enviromental
Provo, Utah
06.2021 - 11.2021
  • Identified potential problems before they escalated into major issues by proactively monitoring customer accounts throughout the day.
  • Adhered to established standards for quality assurance when interacting with customers.
  • Resolved customer issues quickly and efficiently while maintaining a professional demeanor.
  • Monitored incoming calls, emails, and chats to ensure timely response to customers' queries.
  • Utilized knowledge of products, services, policies and procedures to accurately answer questions from customers.
  • Collaborated with other departments to resolve complex customer inquiries.
  • Gathered feedback from customers regarding product performance and customer satisfaction.

GUEST SERVICE REPRESENTATIVE

Extended Stay America
Houston, Texas
05.2019 - 01.2021
  • Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
  • Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
  • Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
  • Performed daily cash-outs and reconciliations of all transactions.
  • Addressed customer complaints and provided timely solutions.
  • Used hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.
  • Managed the front desk area including reception duties such as welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards.

COOK MANAGER

Autumn Leaves of Clear Lake
Houston, Texas
04.2017 - 04.2019
  • Led inventory control efforts to reduce costs and ensure efficient use of supplies.
  • Maximized profits by controlling labor costs, product waste, and portion sizes.
  • Provided continuous feedback to improve performance among staff members.
  • Utilized advanced culinary techniques to create unique dishes that exceeded customer expectations.
  • Efficiently managed the purchasing of food items based on projected demand.
  • Managed scheduling conflicts between staff members while adhering to budgetary guidelines.
  • Established standard operating procedures for all cooking processes.
  • Monitored compliance with health regulations regarding food storage, rotation, labeling, and temperature.

Education

BACHELOR OF SCIENCE (B.S.) - BIOLOGY

University of Houston-Clear Lake
Houston, TX, US
05.2020

Skills

  • Field equipment maintenance
  • Technical support services
  • System diagnostics
  • Network troubleshooting
  • Problem analysis
  • Customer relationship management
  • Effective communication
  • Time management
  • Team collaboration
  • Conflict resolution
  • Remote support
  • Scheduling coordination
  • Customer service
  • Multitasking
  • Issue resolution

References

  • SAMANTHA JACKSON, Aptive Environmental, Supervisor Boss, (702) 910-1449, samantha.jackson@aptive.com
  • BARBARA KESTER, Aptive Environmental, Supervisor Boss, (234) 417-7917, barbara.kester@aptive.com

Timeline

Field Support Agent Remote

Aptive Enviromental
06.2021 - 02.2025

CUSTOMER SOLUTION AGENT REMOTE

Aptive Enviromental
06.2021 - 11.2021

GUEST SERVICE REPRESENTATIVE

Extended Stay America
05.2019 - 01.2021

COOK MANAGER

Autumn Leaves of Clear Lake
04.2017 - 04.2019

BACHELOR OF SCIENCE (B.S.) - BIOLOGY

University of Houston-Clear Lake

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