Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jasmine Gaines

Jasmine Gaines

Summary

Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals.

Experienced Sales Specialist professional with strong leadership and relationship-building skills.

SALES SPECIALIST passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Accomplished sales specialist with 7 years of progressive retail experience. Diligent, resourceful and enthusiastic professional focused on maintaining diverse product knowledge to meet all customer needs.

Motivated sales professional offering 7 years of progressive retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths.

Enthusiastic Sales Associate with more than 7 years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Sales Specialist well-versed in product knowledge and exceeding sales goals and customer service.

Skilled Sales Associate with 7-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.

Sales Associate bringing diverse experience in retail sales and customer service.

Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.

Energetic Sales Associate with a solid understanding of the Fashion/Sales industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.

Friendly and enthusiastic Retail Sales Associate. Highly successful at Upselling and promoting new products.

Responsible and mature sales specialist thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.

Expert retail sales professional offering 7 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Reliable sales specialist with a record of successfully contributing to team goals. Inventory management and merchandising experience.

Retail Sales Associate with more than 7 years in the retail industry. Areas of expertise include sales, customer relations, visual merchandising, stocking, customer service, fulfillment orders and inventory management.

Energetic sales specialist/fashion consultant highly knowledgeable about the latest fashion trends. Successful at building a strong customer following, thus increasing repeat business.

Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Sales Specialist/2 year Pacesetter Award Winner who consistently meets and exceeds sales targets. Reliable team player and strong communicator.

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

I was one of 7 Pacesetter in 2015 and one of 10 in 2016. I had to sale over $350,000 in order to win those awards. I sold around $500,000.

I received a raise at every opportunity for selling well above what was ask of me.

I was always in the top 5% in sales at a district level and the best in my store.

I had to switch to part time but I continued to sale more than was ask of me.

I got incredible feedback from customers.

I had tons of loyal customers who continued to buy from me and my store. They sent friends also.

I had people call and make appointments for me to style them for events.

Versatile individual bringing expertise at supporting the needs of busy offices. Excellent at maintaining a professional appearance with customers of all backgrounds for a polished public image.

Reliable and ambitious self-starter. I learn new things fast and I'm very motivated. When I worked as a receptionist everything was written as opposed to stored computer programs. I have since learned a lot more about computers. I can adapt and learn new systems quickly.

Overview

25
years of professional experience

Work History

Sam's Club, Asheville NC
Asheville , North Carolina

Sams Club Member Host/Specialist
04.2022 - Current

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Enhanced customer satisfaction by addressing and resolving membership issues promptly and professionally.
  • Boosted membership retention rates with proactive outreach to members at risk of nonrenewal.
  • Maintained up-to-date knowledge of membership benefits, enabling accurate and helpful assistance to members.
  • Contributed to the development of improved member services policies, resulting in higher satisfaction ratings.
  • Provided exceptional service to members while processing renewals, cancellations, and adjustments swiftly and accurately.
  • Assisted in planning and executing successful member events, fostering a sense of community within the organization.
  • Handled escalated customer concerns effectively, often turning dissatisfied members into loyal advocates for the organization.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased new account acquisitions by actively seeking opportunities for cross-selling credit card products.
  • Developed comprehensive understanding of various credit card products to better serve clients'' unique needs.
  • Exceeded performance metrics consistently, resulting in recognition as a top-performer within the organization.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.
  • Provided training and mentorship to junior team members, sharing expertise in credit management practices to build a high-performing team environment.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Provided exceptional customer service throughout the entire application process, addressing inquiries promptly and professionally.
  • Identified opportunities for cross-selling additional banking products, boosting overall company revenue streams.
  • Achieved consistent high-quality performance ratings as a result of meticulous attention to detail when reviewing applications for errors or inconsistencies.
  • Consistently maintained a high level of professionalism in all client interactions, fostering a positive and supportive environment that facilitated successful lending outcomes.
  • Uploaded completed applications to appropriate credit system.

Kohl's
Asheville, NC

Intimates & Accessories Lead
04.2019 - 09.2021

Job overview

  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Collaborated with team members to achieve target results.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Updated floor design for Number square foot facility to more effectively present products to patrons.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Organized store merchandise racks by size, style and color.
  • Coordinated assignments to keep workspaces clean and organized.
  • Managed shipment receiving, processing and storage under tight timelines.
  • Stocked shelves to match planogram images and instructions.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors Number%.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Moved and lifted heavy loads of merchandise using Type equipment.
  • Greeted customers and directed to requested products.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Operated Type computer system, hand-held inventory control device and calculator to fill orders on time.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Interacted with guests in friendly and knowledgeable way.
  • Picked and packed order items.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Manually transported warehouse materials weighing up to Number pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Greeted store customers and discussed needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Reviewed new promotions and monitored price changes.
  • Created price tags and merchandise signs.

Dillard's
ASHEVILLE, NC

Selling Specialist
05.2014 - 09.2017

Job overview

  • Directed individuals to merchandise locations.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Worked collaboratively in team environment.
  • Accepted and processed returns.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Proposed innovative marketing ideas.
  • Reported incidents to management.
  • Prepared merchandise for sales floor.
  • Updated computer inventory listings.
  • Stocked shelves and supplies and organized displays.
  • Prioritized and accomplished wide range of tasks each shift.
  • Suggested accessories and complementary purchases.
  • Followed latest market trends.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Prepared outgoing shipments.
  • Prepared sales slips and sales contracts.
  • Answered questions regarding the store and its merchandise.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Kept work areas clean and neat at all times.
  • Verified that all customers received receipts for purchases.

Body Central
ASHEVILLE, NC

Sales Associate
01.2014 - 05.2014

Job overview

  • Stocked shelves and supplies and organized displays.
  • Worked collaboratively in team environment.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Demonstrated use and care of merchandise.
  • Suggested accessories and complementary purchases.
  • Verified that all customers received receipts for purchases.
  • Prepared merchandise for sales floor.
  • Provided repeat customers with exceptional care and attention.
  • Answered questions regarding the store and its merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Accepted and processed returns.
  • Followed latest market trends.
  • Prioritized and accomplished wide range of tasks each shift.
  • Greeted customers and ascertained customers' needs.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Directed individuals to merchandise locations.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Kept work areas clean and neat at all times.
  • Reported incidents to management.
  • Maintained adherence to all company protocols.

Asheville Wrecker Service
Asheville, NC

Receptionist
08.1999 - 05.2005

Job overview

  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered telephone inquiries from clients, vendors and the public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted customers and visitors in-person and via telephone calls.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Provided clerical support to company employees, including copying, faxing and file management.

Education

Erwin High School
ASHEVILLE, NC

High School Diploma
1997

University Overview

  • Received several scholarships
  • Member of National Honor Society
  • Elected to President for Humanitarian 1996-1997
  • Graduated with 4.5 GPA
  • Member of Lion's Club, Target Theater, NAACP, Clean Water Fund.......I was involved in all sorts of clubs, volunteer work, sports, community activist activities
  • Elected Captain of Track Team
  • Awarded MLK Jr Award, Number 1 History student.....I won more awards than I could count
  • Graduated in Top 3 % of Class, I graduated number 3 in my class

UNCA
Asheville, NC

Attended for 2yrs from Political Science

University Overview

  • Majored in Political Science
  • I had a 3.5 GPA when I left school
  • I had completed half of my credits

Skills

  • Expert in sales and customer service
  • Flexible schedule
  • Interpersonal skills
  • Merchandising understanding
  • Sales training
  • Multi-tasking strength
  • Problem-solving skills
  • Customer service focus
  • Opening and closing procedures
  • Professional demeanor
  • Cash register operations
  • Adapt to diverse groups
  • Social perceptiveness
  • Shipment processing
  • High energy
  • Exceptional customer service
  • Fashion knowledge
  • Able to persuade others effectively
  • Upselling
  • Excellent people skills
  • Product knowledge
  • Relationship building
  • Memorization and recall
  • Time management
  • Multitasking strengths
  • Verbal and written communication
  • Customer service
  • Customer-service oriented
  • Attention to detail
  • Teamwork and collaboration
  • Organization skills
  • Mail handling
  • Customer/Client relations
  • Telephone skills

Timeline

Sams Club Member Host/Specialist
Sam's Club, Asheville NC
04.2022 - Current
Intimates & Accessories Lead
Kohl's
04.2019 - 09.2021
Selling Specialist
Dillard's
05.2014 - 09.2017
Sales Associate
Body Central
01.2014 - 05.2014
Receptionist
Asheville Wrecker Service
08.1999 - 05.2005
Erwin High School
High School Diploma
UNCA
Attended for 2yrs from Political Science

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Jasmine Gaines