Jasmine Garcia
El Paso,TX
Summary
Dynamic professional with a proven track record in customer service and logistics, honed at Alorica and the Army. Excelled in high-stress situations, enhancing customer loyalty and streamlining logistical operations. Skilled in Microsoft Excel and active listening, adept at driving efficiency and exceeding targets. Demonstrates critical thinking and a professional demeanor, contributing to significant team and process improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
The Shack
06.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Automated Logistical Specialist (92A)
Army
06.2019 - 06.2022
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
Education
No Degree -
Bakersfield College
Bakersfield, CANo Degree -
American Military University
01-2026
McFarland High School Early College
McFarland, CA05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
- Order processing
- Documentation
- Recordkeeping strengths
Timeline
Customer Service Representative
Alorica
06.2023 - Current
Server
The Shack
06.2022 - 05.2023
Automated Logistical Specialist (92A)
Army
06.2019 - 06.2022
No Degree -
Bakersfield College
No Degree -
American Military University
McFarland High School Early College