Jasmine Gates
Indianapolis,IN
Summary
Results-driven professional with expertise in team leadership and training facilitation. Proficient in coordinating communications and managing course administration processes. Committed to enhancing experiences for students and instructors through effective management strategies and strong work ethic. Demonstrated ability to adapt under pressure while delivering exceptional customer service and multitasking effectively.
Overview
3
3
years of professional experience
Work History
Course Administrator
Conduent Business Services
Indianapolis, Indiana
05.2025 - Current
- Coordinated communication between instructors and students for timely course updates.
- Maintained accurate records of attendance and feedback for ongoing improvement.
- Organized course materials for efficient access by staff members.
- Assisted in scheduling courses and managing enrollment processes to enhance efficiency.
- Supported development of training schedules aligned with organizational needs.
- Responded to inquiries regarding course offerings and registration to improve user experience.
- Managed office supplies inventory for daily operations related to course administration.
- Provided photocopying, filing, and scanning support for effective course administration.
Loan Processor Supervisor
Enova International
Chicago, Illinois
04.2024 - 04.2025
- Supervised loan processing team to ensure accurate and timely application handling.
- Facilitated training sessions for new processors on policies and procedures.
- Reviewed loan applications for completeness and adherence to company standards.
- Coordinated communication among applicants, underwriters, and customer service teams.
- Monitored daily workflow to guarantee timely and accurate processing of loan files.
- Resolved escalated customer inquiries regarding loan status and documentation needs.
- Maintained current knowledge of industry regulations impacting loan processing operations.
- Provided constructive feedback to enhance team performance and skills.
Claims Representative III
Elevance Health
Indianapolis, Indiana
03.2023 - 01.2025
- Processed claims in accordance with company guidelines and industry regulations.
- Reviewed documentation for accuracy and completeness prior to claim approval.
- Investigated discrepancies in claims through collaboration with internal teams.
- Maintained accurate records of claims and customer interactions within the system.
- Trained new staff on claims procedures and best practices for efficiency.
- Efficiently processed high volumes of claims while upholding quality standards.
- Documented all communication with customers, claimants, providers, and internal departments.
- Updated claim statuses utilizing specialized software systems for tracking.
Education
High School Diploma -
Lew Wallace High School
Gary, IN05-2013
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Course coordination
- Record management
- Communication strategies
- Scheduling proficiency
- Enrollment management
- Team leadership
- Attention to detail
- Training facilitation
- Learning management systems
- Course scheduling
- Professional development planning
Timeline
Course Administrator
Conduent Business Services
05.2025 - Current
Loan Processor Supervisor
Enova International
04.2024 - 04.2025
Claims Representative III
Elevance Health
03.2023 - 01.2025
High School Diploma -
Lew Wallace High School
Bachelor of Science - Business Administration And Management
Southern New Hampshire University