Jasmine Gathwright

As PetSmart's Customer Engagement Manager, I led a 10-member team, fostering a collaborative and customer-centric environment. Through regular coaching, I enhanced productivity and service quality, ensuring alignment with company goals. Overseeing opening/closing procedures, including inventory and cash management, I collaborated to optimize ordering and inventory levels. Daily store walks maintained standards, fostering a safe shopping environment. I played a key role in the hiring process, managed the pet care department, and ensured financial integrity through responsible cash handling.

As a small business owner, I cultivated a strong social media presence with over 10,000 Instagram followers, strategically driving brand awareness and online sales. I regularly analyzed social media metrics to refine strategies and managed all aspects of online operations, optimizing product listings through data-driven decisions. Orchestrating monthly promotions aligned with market trends, I maximized revenue. Active participation in events and local markets generated leads and fostered customer loyalty. Additionally, I designed and executed effective marketing campaigns both online and offline, enhancing brand visibility and customer acquisition. My financial acumen included expense tracking, budgeting, and cost-effective supply chain management, contributing to increased profitability through strategic pricing adjustments and product offerings.

In my role as a shift leader, I've demonstrated proficiency in various tasks such as operating a cash register, handling money drops, and maintaining a high level of customer service. Ensuring food safety standards, I consistently prepared meals accurately and timely while upholding excellent customer service. Additionally, I took on responsibilities like training new employees, creating shift lists, counting inventory, and ordering materials for the store. As part of managerial duties, I oversaw employees during my shift, ensuring compliance with food safety standards and business guidelines. This encompassed opening and closing procedures on the POS, as well as managing tasks like dishwashing, baking, and prep work for proteins and vegetables.